
Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Kennewick, WA
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I took my 2001 F150 into Lithia for an oil and filter change. Everything went perfectly and I enjoyed the free popcorn and coffee maker while I waited. change. Everything went perfectly and I enjoyed the free popcorn and coffee maker while I waited. More
The Auto-Stop alert came on in the 2022 Chrysler Pacifica while I was driving my 91-year old mother around. I made an appointment to have it looked at/repaired since my dad was in rehab. Unfortunately, my fa while I was driving my 91-year old mother around. I made an appointment to have it looked at/repaired since my dad was in rehab. Unfortunately, my father passed away just two days before the appointment. Since we needed the van for my mom, I went ahead with the appointment, but kind of lost it when I told them they needed to call me instead of my dad with the results of their evaluation. The service department showed incredible kindness to me when I was obviously grieving, and went out of their way to be flexible with the date I needed to get the car back. More
Great service, super friendly to work with. Easy to schedule my service appointment. Great location for the short wait time. Easy to schedule my service appointment. Great location for the short wait time. More
Easy and honest to work with. No pressure sales and very friendly place . They're very willing to help and answer any questions one may have. No pressure sales and very friendly place . They're very willing to help and answer any questions one may have. More
My truck was having an issue and running really rough. I had a trip coming up in 2 weeks, but the next available appointment was a month out. They worked with me to get my truck in the next week and had i I had a trip coming up in 2 weeks, but the next available appointment was a month out. They worked with me to get my truck in the next week and had it fixed same day. Great customer service and quality work! More
Service department has served me well over the year but most recent they have gone above and beyond for multiple vehicles I own. Specifically Oscar, who has been knowledgeable and understanding from the fi most recent they have gone above and beyond for multiple vehicles I own. Specifically Oscar, who has been knowledgeable and understanding from the first interaction with him. More