Back

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.6
817 Reviews

7171 West Canal Dr

Kennewick, WA

99336

Directions

By Type

Showing 817 reviews

July 25, 2025

Rob was great! He went above and beyond and took the time to explain everything clearly. Excellent customer service. More

by Nancy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jul 25, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Hi Nancy, thank you for sharing your feedback about Rob and the team! It is always great to hear that our team went above and beyond for you here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and that the communication and knowledge made your experience that much better. We appreciate your business and can't wait to see you next time!

July 24, 2025

I took my 2001 F150 into Lithia for an oil and filter change. Everything went perfectly and I enjoyed the free popcorn and coffee maker while I waited. More

by Kevin Schwinkendorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Johannesen
Jul 25, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Kevin, we're happy to hear that you enjoyed your visit from start to finish at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! The free popcorn and coffee definitely are a plus and we look forward to seeing you in the future with a freshly brewed pot!

July 24, 2025

The Auto-Stop alert came on in the 2022 Chrysler Pacifica while I was driving my 91-year old mother around. I made an appointment to have it looked at/repaired since my dad was in rehab. Unfortunately, my fa More

by allenlindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed.
Jul 25, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Hi there, thank you for taking the time to share your experience. All of us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities are so sorry for your loss, and we’re sending you our deepest condolences. It is heartwarming to hear our service team showed you kindness and understanding during this difficult time. Don't ever hesitate to reach out in the future with any needs!

July 23, 2025

Great service, super friendly to work with. Easy to schedule my service appointment. Great location for the short wait time. More

by Fonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catarino (JR) Hernandez, Alana Ritchie, Jesus Rivera, Donald Stephens, Timothy Winters, Edwin Perez, Andy Torres, Dan Martinez, Alfonso Ramirez
Jul 25, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Hi Fonzo, thank you for the 5-star review! It is so great to hear that you had a wonderful experience and that your time at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was quick and friendly. We look forward to seeing you again and safe travels ahead!

July 20, 2025

Easy and honest to work with. No pressure sales and very friendly place . They're very willing to help and answer any questions one may have. More

by Bemiran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian and Daniel
Jul 21, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Hi Bemiran, thank you for sharing feedback on your recent experience! We appreciate your business and are happy that you found Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a honest and friendly place to find trust in. We look forward to seeing you again!

July 20, 2025

My truck was having an issue and running really rough. I had a trip coming up in 2 weeks, but the next available appointment was a month out. They worked with me to get my truck in the next week and had i More

by ederrick051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cervantes
Jul 22, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Hi there, thank you for the 5-star review! We are so happy that you had a great experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and that we could work so diligently to get you in as soon as possible. It is always important for us for our customers to be safe and have reliable service. We hope you enjoyed your trip, and we look forward to seeing you again!

July 19, 2025

Our service provider was extremely polite, courteous and helpful. Thank you for providing the service.. More

by cezingmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jul 21, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for trusting our team with your business! We are happy to hear that you experienced top-notch service that was friendly and helpful. We appreciate your confidence in us and hope to welcome you back to Lithia Chrysler Jeep Dodge of Tri-Cities soon!

July 18, 2025

Oscar and the mechanic Jesus were very professional and did the recall work in a timely manner More

by elsamino64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cervantes and the mechanic Jesus
Jul 18, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Elsamino64, Oscar, and Jesus clearly made a strong impression with their professionalism and timely service. We’re glad Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities delivered a smooth recall experience for you. Thanks for sharing, and we hope to help you again soon!

July 17, 2025

Service department has served me well over the year but most recent they have gone above and beyond for multiple vehicles I own. Specifically Oscar, who has been knowledgeable and understanding from the fi More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Jul 18, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jaime, we are proud to have earned your loyal business over the years and happy to hear that Oscar continues to go above and beyond to deliver such exceptional service. Thank you for choosing Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities!

July 16, 2025

Roy gave me a great welcome to Lithia and keep me updated and explain the services that was done to my Jeep, thanks More

by chucklee47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catarino (JR) Hernandez
Jul 18, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Chuck, Roy sounds like a real asset to the team! It’s great to hear he made you feel welcome and kept you informed throughout the service. Thanks for sharing your experience with Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities — we look forward to helping you again!

1
...