Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

I deal with Oscar and he is the best service advisor that I have dealt with in along time. He is the reason I would buy another Jeep. I have dealt with in along time. He is the reason I would buy another Jeep. More

Excellent people to work with excellent service did what Did what they were supposed to contacting and returning phone calls were excellent Did what they were supposed to contacting and returning phone calls were excellent More

They repaired my jeep in a timely manner, the only thing negative I have to say is there online appointment call center they never return calls and you can never get through to a real person it is frustrati negative I have to say is there online appointment call center they never return calls and you can never get through to a real person it is frustrating More

Outstanding customer service. Advisor, Manuel, was polite, knowledgeable, & efficient. Service was completed in a very reasonable time frame. Advisor, Manuel, was polite, knowledgeable, & efficient. Service was completed in a very reasonable time frame. More

On time and we'll done. Thank you thank you a lot it was good Thank you thank you a lot it was good More

Friendly, not pushy, great service, relaxing atmosphere, easy to schedule service, had an great experience easy to schedule service, had an great experience More

Lithia of Tri-Cities were efficient, professional and kind! Thank you for taking care of my Jeep! kind! Thank you for taking care of my Jeep! More

Awesome 👌 people 👏 fast service 👏 and a great attitude 👍 😀 Had vehicle serviced and a recall issue from factory but had no issues with our Jeep Cherokee Latitude Lux!!! 👍 😀 Had vehicle serviced and a recall issue from factory but had no issues with our Jeep Cherokee Latitude Lux!!! More

Brought vehicle in for a service, spent two hours waiting and they performed the wrong service. I confirmed before they started what I wanted done, I booked what I wanted online, and somehow they completely and they performed the wrong service. I confirmed before they started what I wanted done, I booked what I wanted online, and somehow they completely missed the main reason I was there. And! They asked if I wanted synthetic or regular oil, I said synthetic, and they ended up adding regular. Terrible experience. I tried to correct the problem and the service rep just argued with me. Go anywhere else, this place is awful. More

Do not buy a vehicle here. I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and driving 3 hours home, I took it to my mechanic for a detailed inspection. Upon inspection, we found that the entire passenger side of the truck has been repainted and filled with bondo. During the 3 hour trip home, the bondo cracked on the door, and now my expensive “one owner” truck needs a complete new set of doors and paint job. When I went back to the images and listing of the truck, I realized there were not any pictures of the passenger side. They knew of the damage and chose not to disclose the information. Steer clear of this establishment. More