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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.7
832 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 832 reviews

November 22, 2024

I purchased my 2022 Ram 3500 here and wouldn't go anywhere else for service. Oscar in the Service Department is great to work with and has the customer in mind at all times. More

by Oregonmikep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Nov 22, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that Oscar and our service team have made such a positive impression. We look forward to continuing to serve your needs in the future!

November 20, 2024

It takes long time to repair and parts but it’s done,hope it little faster More

by Minam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel soto
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Nov 25, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

November 18, 2024

Clean dealership and offers a nice waiting area. Got my vehicle in for service right on time. More

by Lkayrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
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Nov 19, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

November 17, 2024

Had my car towed in after it quit suddenly 67 miles away. Chrysler had all of the parts and repaired it the next day. More

by jerry_biron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
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Nov 19, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jerry, we're glad to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was able to get your car back on the road quickly! Thanks for sharing your experience with us.

November 15, 2024

Bert was very good at keeping me informed of how the work was progressing on my truck. More

by dktway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert
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Nov 15, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

November 09, 2024

Prefer to use dealership for oil changes. They ensure no overflow o when add new oil. Never have to take it back to check for a leak. More

by Wawineseller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontvremember
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Nov 12, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

It's great to hear that you trust Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your oil changes! We appreciate your feedback and look forward to serving you again.

November 08, 2024

Sorry I don't do this type of stuff! Manny was excellent in what he did, and kept me informed. More

by bobnsid
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny, Donald Stephens
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Nov 13, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thanks for the review! We are glad to hear that Manny kept you informed during your last service visit and did an excellent job! We hope you'll choose us again for your cars next due service.

November 07, 2024

Great service. Just watch out for the sales lady. She told me I could buy my truck for one price and then took me into for another man to do paperwork. After I sign More

by Monty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez, Xavier Villanueva
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Nov 11, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Monty, thank you for sharing your experience with us. While we're glad to hear you're enjoying your Dodge Laramie 1500, it's concerning to learn about the confusion during the purchasing process. We strive for transparency and would like to address any misunderstandings regarding pricing or extras added. Please feel free to reach out if you'd like further assistance or clarification on this matter. Thank you, Andrew Torres - Sales Manager - andrewtorres@lithia.com

November 04, 2024

JR was our sales advisor he did a great job showing us what we wanted to see and provided extra information making the purchase very easy. Everyone we interacted with were friendly and very professional. More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Catarino (JR) Hernandez, Jon Post
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Nov 07, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Mike, we're delighted to hear that JR and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities made your purchase experience smooth and informative. Thank you for sharing your positive feedback!

November 03, 2024

I just wish the the appointments for a oil change only, we're not booked out for weeks. I would like to get within a week... More

by mschmid_ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Nov 05, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for your feedback! We understand the importance of timely service and will work on improving our scheduling at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Your patience is appreciated, and we hope to serve you soon!

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