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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.6
789 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 789 reviews

May 17, 2025

Fast service, representative was very nice, informative every step of the way, great service easy appointments More

by Davidk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Stephens
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May 19, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

David, we're delighted to hear that you had a smooth and informative experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thanks for sharing your feedback!

May 15, 2025

This was the best experience buying a car. No gimmicks, no pressure, complete honesty and integrity. More

by tazz6525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Flores, Bobby
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May 16, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're so happy to hear that your car-buying experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was so positive! Our team is committed to providing honest and pressure-free service. Enjoy your new vehicle!

May 13, 2025

Rob was super friendly and helpful-both in the phone and in person. Much better experience than the first time! More

by heidiapeterson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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May 13, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that Rob provided you with a friendly and helpful experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! It's great to know your visit was even better this time around. Thanks for sharing!

May 10, 2025

I take my Jeep Cherokee Trailhawk in to get serviced with full synthetic oil change every 4 months..and they've always been great More

by redzgrrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in Service department...he's fairly new being there at around 1 months but he was very kind and he was also learning the ropes and the brand new system they have in place so I gave him grace ...5 stars
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May 12, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for trusting Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities with your Jeep Cherokee Trailhawk's maintenance! We're glad to hear you've consistently had a great experience with our service team. Looking forward to seeing you next time!

May 10, 2025

Excellent, knowledgeable and friendly service rep—Manuel. Timely service, service was done before I expected. Good communications. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
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May 12, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jim, we're delighted to hear that Manuel provided you with excellent service at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for sharing your experience!

May 09, 2025

Service Department is getting better at communicating. Sales dept definitely did not give us the best deal and looking back we were overcharged for a used vehicle. Learning to trust the service department More

by jinesh1984
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar, Jose Rivera
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May 12, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Jinesh, we appreciate your feedback and are glad to hear that our service department is improving. At Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities, we're committed to providing the best experience possible and will take your comments into consideration for future improvements. Thank you for sharing!

May 09, 2025

It took too long for you to work on my Jeep . It sat in your yard for 4 days before you worked on it. I had to rent a car for 6 days. More

by mikelh53172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 09, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Mikel, we apologize for the delay with your Jeep at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We understand how inconvenient this must have been and appreciate your patience during the process. Thank you for bringing this to our attention; we'll work on improving our service times!

May 09, 2025

Even though I didn’t buy my vehicle there, they have gone above and beyond trying to resolve my issues. They treat me like a friend! More

by ikeeppushinon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Soto and John the service manager
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May 09, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities has made you feel welcome and supported. It's great knowing we could assist with your vehicle issues, even without a purchase! Thanks for sharing this feedback!

May 04, 2025

Very experienced, helpful and friendly. Committed to satisfying the customer.. I would recommend them to anyone. More

by Ellyanko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Wenberg and Andrew Ortiz
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May 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Ellyanko, thank you for recommending Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that our team provided a helpful and friendly experience. We appreciate your support!

May 03, 2025

The service department took care of my car and gave me a rental for 3 days at no charge Phil More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
May 09, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Phil, we appreciate the stellar review here at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!

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