Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Rob in the service department was great. Good communication and answered any questions we had. Good communication and answered any questions we had. More

Good service, friendly people, knowledgeable parts department. My service manager kept me informed on my vehicle. department. My service manager kept me informed on my vehicle. More

The people in the service department were knowledgeable, helpful and friendly. They went out of their way to be helpful. helpful and friendly. They went out of their way to be helpful. More

Excellent service and friendly, knowlegable staff. Rob was especially helpful during my most recent visit. He explained the service being done and the rate that was being charged, so there weren't an Rob was especially helpful during my most recent visit. He explained the service being done and the rate that was being charged, so there weren't any surprises. The wait time was reasonable, and the report on the work was thorough - even a video from the technician. I looked at other vehicles while there, knowing that this is where we'll purchase when we're ready. More

Had maintenance oil change done on my Ford Ranger. Tried to find a familiar face to associate with the people you have pictures and they no longer work there. Need to update pictures on website. Pers Tried to find a familiar face to associate with the people you have pictures and they no longer work there. Need to update pictures on website. Personnel are caring. More

Your people in the house greeting room are delightfully gracious and helpful. I’ve never had a bad experience in there. Just know that I don’t think the mechanics out in the shops listen to their request gracious and helpful. I’ve never had a bad experience in there. Just know that I don’t think the mechanics out in the shops listen to their requests. I got my oil change, but the low tire pressure light was ignored and the request to replace the brace to hold the battery in place was ignored even though the brace was on the driver’s seat. I didn’t have the tools to do it myself. So my request was not followed through on by the mechanic. Not angry, just think they need to learn to listen to their requests folks inside. Perhaps a meeting of the two components of the service department would solve some problems before they become issues. Otherwise, I was delighted to get my service done more quickly than than I anticipated. More

Fast service, representative was very nice, informative every step of the way, great service easy appointments every step of the way, great service easy appointments More

This was the best experience buying a car. No gimmicks, no pressure, complete honesty and integrity. No gimmicks, no pressure, complete honesty and integrity. More

Rob was super friendly and helpful-both in the phone and in person. Much better experience than the first time! in person. Much better experience than the first time! More

Excellent, knowledgeable and friendly service rep—Manuel. Timely service, service was done before I expected. Good communications. Timely service, service was done before I expected. Good communications. More