Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Very nice and clean place to sit and watch TV they do a good job need to pay attention to things like being sure when the car is done before going out. good job need to pay attention to things like being sure when the car is done before going out. More

Little disappointed with my last visit. I brought my truck in for 3 items. 1) troubleshoot mech problem 2) oil change 3) recall fixes The first was done. I received a text that th I brought my truck in for 3 items. 1) troubleshoot mech problem 2) oil change 3) recall fixes The first was done. I received a text that the truck was ready for pickup. When I went there to get my truck i was dropped off. When processing out I discovered that the agreed oil change and recall items were not completed. I didn't have a ride so I took my truck home. NOTE: My service was at lunch so wasn't able to determine what happened. More

Please tell the sales force and Jeep corporate that the whole thing about engine codes and required software updates is a just a scam to extort money from customers! It should NOT cost hundreds of dollars whole thing about engine codes and required software updates is a just a scam to extort money from customers! It should NOT cost hundreds of dollars for something that should be included as part of the sale of vehicles! That is disgusting. Other than that I was pleased. More

Pretty straightforward dealing with Jose and the finance crew they FedEx the papers to me out of state and I signed them and sent them back and had the car within a week crew they FedEx the papers to me out of state and I signed them and sent them back and had the car within a week More

Great service! A bit expensive. Everyone very pleasant. Answered all my questions. Good job guys and gals! A bit expensive. Everyone very pleasant. Answered all my questions. Good job guys and gals! More

Needed help with my 2020 jeep wrangler. Called, spoke to Mike (service manager) and got me in and out of the dealership within 30 mins with my Jeep fixed!! Amazing service, very friendly st Called, spoke to Mike (service manager) and got me in and out of the dealership within 30 mins with my Jeep fixed!! Amazing service, very friendly staff and overall great experience! I even got a new duck to add to my collection (: More

It was lot easier to set up this appointment compared to previous ones. I made myself clear that I need a ride since it will be taking all day n I was assured but I didn't get a ride home n it was frustrati previous ones. I made myself clear that I need a ride since it will be taking all day n I was assured but I didn't get a ride home n it was frustrating. More

Very friendly staff and great customer service, knowledgeable staff, but I asked to have my coolant topped off & it was not topped off......?? knowledgeable staff, but I asked to have my coolant topped off & it was not topped off......?? More

I inquired about a used Jeep Grand Cherokee 4xe from out of state. Dylan, our sales guy, was incredibly helpful and responsive through the whole process. Daniel, in finance, was incredibly knowledgeable and of state. Dylan, our sales guy, was incredibly helpful and responsive through the whole process. Daniel, in finance, was incredibly knowledgeable and had all the paperwork ready for us when we arrived. Dylan did an amazing job getting the car ready and making it look perfect for our test drive and trip home. This was the best car buying experience I’ve had. We didn’t have to wait for hours for people going back and forth. We had to get in the road, so we were grateful for this. I would also like to point out how great the inventory on the lot looked. The Jeep Cherokees all looked great, with nice tires and wheels, and a variety of trims as well. It was impressive. Thank you to Dylan and Daniel, and to the whole team behind the scenes, as well. Y’all rock! More