Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Lemon car, incompetence in the service department Bought a used 2017 Hellcat Challenger, check engine light came on as I was driving it home. Scheduled appointments to fix the problem under warranty a Bought a used 2017 Hellcat Challenger, check engine light came on as I was driving it home. Scheduled appointments to fix the problem under warranty and took the time to keep bringing the car in for service and pick it up numerous times, over the course of about a month. The sheer incompetence of the service department crew blew me away. The representative that was assigned to helping me with my car seemed to have no interest whatsoever to rectify the issue I was having with the vehicle. She even tried to make up a story about how she contacted FCA and they advised her that 92 octane is mandatory for this vehicle when in fact the owner’s manual lists 91 as the minimum octane rating. Not sure if she was looking for a way to dismiss the warranty work as user negligence but at that point I had no faith that they would ever fix the problem. Some oxygen sensors were replaced according to the invoice but the car continued to have the same symptoms. The sales department made a decent attempt to provide customer satisfaction by getting me into a leftover new 2017 Charger Hellcat but of course I lost some money in the trade. At that point I wanted nothing to do with the first car and took my losses. The new car was missing the floor mats on the passenger side and they said the mats are on back order and gave me some from another Charger until they get some SRT ones but several months have passed and they still can’t get the SRT mats. All in all, I have learned my lesson about this dealership. I gave them a try, despite hearing bad things about them from other people, and I've gotten bit by them. If I buy another Chrysler in the future I will be looking elsewhere. More

Great customer service All the employees at the dealership were engaging, courteous, knowledgeable, organized and willing to offer immediate assistance. Special mention All the employees at the dealership were engaging, courteous, knowledgeable, organized and willing to offer immediate assistance. Special mention and shout out to Izayah Darby Jay They truly went above and beyond More

Excellent I have went thru Lithia dodge for many purchases. I always get treated with respect and honesty. If there is anything I'm looking for and they don't h I have went thru Lithia dodge for many purchases. I always get treated with respect and honesty. If there is anything I'm looking for and they don't have it they will find what I am looking for. More

Excellent sales experience from start to finish Denis Gusic is wonderful. He listened to my wants list and helped find the perfect Jeep to fit my dreams. Not only once but twice! This is the sec Denis Gusic is wonderful. He listened to my wants list and helped find the perfect Jeep to fit my dreams. Not only once but twice! This is the second new vehicle we purchased from Denis at Lithia over the past year and we are delighted. The entire staff was friendly, caring, and 'real'. More

Great I had an amazing experience with both the sales and finance department. Loving the new car. I have only had great experiences here. I’ve bought severa I had an amazing experience with both the sales and finance department. Loving the new car. I have only had great experiences here. I’ve bought several cars now More

The professionals at Lithia are knowlegeable, friendly, I have bought 5 new Dodge Ram Trucks all from Lithia. The consultants and manager are professional, friendly, respectful, they know who you are when I have bought 5 new Dodge Ram Trucks all from Lithia. The consultants and manager are professional, friendly, respectful, they know who you are when you walk in the door, they make you feel welcome and a special customer. The service people are knowledgeable and treat you and your vehicle with courtesy and respect. I don't argue the price, I want the truck to do the job I need it to do and do the research on the vehicle before I go. The consultants know my business and help me make the right choices for work and comfort. I don't know of any other dealership that checks up on customers to see how they are doing. I wouldn't go anywhere else. More

Good experience Dennis was great and very diligent. Made the process very easy. I can't remember the name of the finance guy right now but he was really cool as well. Dennis was great and very diligent. Made the process very easy. I can't remember the name of the finance guy right now but he was really cool as well. More

great The salesman (Patrick) is very helpful and works hard at finding what you want. The support staff is also very polite and respectful. The showroom a The salesman (Patrick) is very helpful and works hard at finding what you want. The support staff is also very polite and respectful. The showroom and other areas was very clean. More

Truly amazing and wonderful experience. We were helped by Jay who made it an absolutely wonderful and simple process. I explained what I was looking for, price point etc and he literally ma We were helped by Jay who made it an absolutely wonderful and simple process. I explained what I was looking for, price point etc and he literally made it happen. When we signed Jesus assisted us and it was again, very quick and straightforward. It was an absolute pleasure to have done business with Lithia CJD and I highly reccomend them for anyone interested in purchasing a new or used vehicle. More

Jeep Mother's Day Dennis and the Lithia team worked hard to get my business. Their great service earned it. Jeep owners for life! Thank you Dennis! #jeepgirl #jeeplife Dennis and the Lithia team worked hard to get my business. Their great service earned it. Jeep owners for life! Thank you Dennis! #jeepgirl #jeeplife More