Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Patric and Alana I deal with Patrick to buy all of my cars and I always try to deal with Alana in service. I would rate both of these people a 10 out of 10 and always I deal with Patrick to buy all of my cars and I always try to deal with Alana in service. I would rate both of these people a 10 out of 10 and always recommend friends to ask for them by name when they go in. More

It’s all about quantity not quality. Took my ‘16 Ram 2500 Cummins in for an oil change, a “mini detail” that was no more than a basic wash, and two recalls that required them plugging int Took my ‘16 Ram 2500 Cummins in for an oil change, a “mini detail” that was no more than a basic wash, and two recalls that required them plugging into the truck and downloading new software into my trucks computer. My appointment was at 8am and now it was 445pm. I hadn’t heard from the dealership all day, so I needed to plan the rest of my evening. So I called the service department to find out a timeline. The lady told me John was handling the stuff being done on my truck. So she asked me to hold. So I did for like 5-7 minutes before he picked up. I told him who I was and was just wondering on the status so I could better plan the rest of my day. Hey sighed rudely and told me to hang on. 7-10 minutes later he gets back on the line and, again, rudely says it’s being washed right now. It’ll be done by closing time. Oook. So I pick up my truck, the “mini detail” I paid for looked like a basic wash. Two miles down the road I notice my traction control light was on. It was too late to turn around, so I called John first thing the next morning to tell him about the traction control light. AGAIN, rudely sighs and ask how soon I could be there. I said within the hour. He replied WELL HURRY UP. I get there, give him my key fob, and take a seat in the waiting area. Luckily my wife showed up thinking I needed a ride. Because John walked up and asked if I still had the speedo and transmission calibrator that came with my truck when I bought it new in 16 because of the 37in tires the dealer put on my truck. I replied yes, but it’s at my house. He just looked at me...I asked do you want me to go get it? He looked at me like I was a toddler and said that would be nice, sarcastically. So my wife and I jump in her car, run home, and come back to the dealership with the programmer. By this time my truck was parked up front. I walked up to John to hand him the programmer, and he just looked at me with a blank look. I asked him you want me to reprogram my truck? He says sarcastically that’d be nice. And continues with reprogram it, drive it around, and if the light doesn’t go away bring it back. I reprogrammed my truck in the dealers lot, light went out right away, so I just left. Didn’t want to deal with him again. Luckily, Don, the service manager (great guy by the way) made it right for me on my next visit. I’m not normally a customer that xxxxxxx about stuff. But if you’re business relies on repeat business or on referrals, then you better make sure each customer is taken care of no matter how F**king busy you are. Up until this point I’ve had a great relationship with Lithia Of Tri Cities, and my wife and I have spent ALOT of money here. In the next five to six months I’ll be in the market again for another new truck...who knows if I’ll come back. More

Sales person worked to help me instead of just upselling me. Sales person Brittany worked to help me instead of just upsell me. Even came in on her day off while it was snowing hard to help me get the car I deci Sales person Brittany worked to help me instead of just upsell me. Even came in on her day off while it was snowing hard to help me get the car I decided on. They didn't give me the run around or try and B.S. a sale out of me like others have tried to. More

Denis is amazing! Denis was very knowledgeable and helped us get into a vehicle that fit our needs. He talked us into trying a Jeep, which I had not considered but ende Denis was very knowledgeable and helped us get into a vehicle that fit our needs. He talked us into trying a Jeep, which I had not considered but ended up liking very much h and ended up buying! He made the car buying experience a great one! More

Great service definitely recommend it The sales staff was amazing and helpful. Thank you so much to adriana rodriguez for all your help. Also everyone else who offered help as well. The sales staff was amazing and helpful. Thank you so much to adriana rodriguez for all your help. Also everyone else who offered help as well. More

Very helpfull and pleasant to work with Due to me selling my old truck and the build time of my new 2018, RAM 3500 limited pick up, JR and Frank Murillo were able to get me into a rental un Due to me selling my old truck and the build time of my new 2018, RAM 3500 limited pick up, JR and Frank Murillo were able to get me into a rental until my new truck arrived. I don't know of to many dealerships that would that for a customer. Greatly appreciate the customer service! Sincerely, Rick Wilbanks More

No follow through only worried about landing the deal I RECIEVED no follow through with promises made The whole process was difficult even though I was pre approved they did what they wanted on my finance I RECIEVED no follow through with promises made The whole process was difficult even though I was pre approved they did what they wanted on my finance not what I chose More

good! Worked for all of us. Thank you for helping me receive my first new vehicle. The timing was perfect with the snow we got and finally 25 words. Worked for all of us. Thank you for helping me receive my first new vehicle. The timing was perfect with the snow we got and finally 25 words. More

Pleasant It was a great buying experience,the salesperson was awesome and a complete pleasure to work with. The whole experience was very speedy and pain free It was a great buying experience,the salesperson was awesome and a complete pleasure to work with. The whole experience was very speedy and pain free More

Happy Happy Happy We are se happy with our purchase. We were especially appreciative of our salesman Fred Plata. He was helpful and informative without being pushy or We are se happy with our purchase. We were especially appreciative of our salesman Fred Plata. He was helpful and informative without being pushy or abrasive. We enjoyed our time spent with him rather than being anxious to get away. We would be back to Lithia if there was ever a need for another vehicle.Hopefully not. We will recommend Lithia and Fred to friends and family. Thank you 😊 More