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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities
Kennewick, WA
622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 622 reviews
June 15, 2020
Drove truck 30 miles..now in the shop. Had 1 day...with Lithia 11 days for a sensor. Terrible customer service. Disgusted with Lithia! A sensor could be taken from another truck for sale if the part is not Lithia 11 days for a sensor. Terrible customer service. Disgusted with Lithia! A sensor could be taken from another truck for sale if the part is not available. Day 11...no call from Lithia to give me a status.@ More
by JAEKIERT
Verified CustomerEmployees Worked With
Jay Gonzalez
Helpful June 13, 2020
They’re always helpful and finish the service for my Jeep in a timely fashion. They let me know if I need anything to be done to my vehicle. in a timely fashion. They let me know if I need anything to be done to my vehicle. More
by George
Employees Worked With
Edwin Perez, Luis Ontiveros
June 11, 2020
Best customer service I have ever experienced at any dealership. Hands down everyone is willing to help you take care of any of your needs. They always put the customer first. I have now purchased 3 v dealership. Hands down everyone is willing to help you take care of any of your needs. They always put the customer first. I have now purchased 3 vehicles from Lithia Dodge of Tri Cities and will continue to give them my business. Keep up the great partnership with your customers. More
by Whiplash7
Employees Worked With
Frank Murillio 5 stars, Alana Ritchie, Donald Stephens, Patric Click, Edwin Perez
June 09, 2020
We were treated very well. Becky was great and showed us several trucks. Lithia was very fair with our trade in value. Love the Truck I got. several trucks. Lithia was very fair with our trade in value. Love the Truck I got. More
by Pat
Employees Worked With
Mayra Jimenez, Brian Molina, Andy Torres, Dan Martinez, Becky Tesch
June 05, 2020
Great variety of cars and trucks. One of the biggest dealers in the Tri-Cities. Jay Gonzales provided satisfactory customer service in person and by text. Test drives can be scheduled without any commit dealers in the Tri-Cities. Jay Gonzales provided satisfactory customer service in person and by text. Test drives can be scheduled without any commitment to buy. We didn't feel forced at any moment. Gran variedad en carros y camionetas. Uno de los concesionarios más grandes de los Tri-Cities. Jay Gonzalez nos dió servicio cliente de satisfacción. Se puede manejar los vehículos para probarlos sin compromiso. No nos sentimos comprometidos a ningún momento. More
by RaulRH
Employees Worked With
Brian Molina, Jay Gonzalez
June 04, 2020
Awesome A good experience. A great salesperson (Tim Winters) who was knowledgeable and patient regarding all my questions. Love my new car! Thank you Thank yo A good experience. A great salesperson (Tim Winters) who was knowledgeable and patient regarding all my questions. Love my new car! Thank you Thank you! More
by DEFORCE
Employees Worked With
Jesus Rivera, Timothy Winters
June 03, 2020
At first not all that happy but thay stuck with it and finally got the problem fixed Don and Zack treated very good i thank you finally got the problem fixed Don and Zack treated very good i thank you More
by marlin4fishing4
Employees Worked With
Zack in the service department , Donald Stephens
May 31, 2020
Purchased a new Ram 1500 Bighorn.Xavier was was Purchased a new Ram 1500 Bighorn. Xavier was was knowledgeable, friendly, worked with my needs and found the perfect truck in my budget. Dealership Purchased a new Ram 1500 Bighorn. Xavier was was knowledgeable, friendly, worked with my needs and found the perfect truck in my budget. Dealership had zero hassle. More
by eric_notter
Employees Worked With
Xavier Villanueva
May 23, 2020
Patric Click - Thank you for assistance, patience and courtesy. It is greatly appreciated and we will definitely send friends and family you way in the near future! courtesy. It is greatly appreciated and we will definitely send friends and family you way in the near future! More
by MPD
Employees Worked With
Brian Molina, Patric Click
May 13, 2020
Great service - great people to work with. Quick and easy transaction. Purchased multiple vehicles in the last year and will definitely go back. Again - thanks transaction. Purchased multiple vehicles in the last year and will definitely go back. Again - thanks More
by Kim
Employees Worked With
Frank Murillo, Brian Molina, Patric Click
