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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.6
769 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 769 reviews

March 03, 2025

Excellent workers in the shop. Very thorough with there troubleshooting. Kept car clean while working on the car. More

by billjennings92751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Donald Stephens, Edwin Perez
Mar 04, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided thorough service and kept your car clean. We appreciate your support!

March 01, 2025

Worked with Robert in the service department regarding recalls for our Jeep Liberties. Robert researched order parts and scheduled service. When time to drop off one of the Jeeps, the car battery was de More

by talpayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Montalvo
Mar 04, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your experience with our service department at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear that Robert and the team provided excellent communication and flexibility during your visit. We appreciate the recommendation, and we're here whenever you need us!

February 28, 2025

I was not communicating well with your automated phone service and was connected with a human being within a short time after ending the call. I was then scheduled for service much sooner than the automat More

by Lithia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Montavlo
Feb 28, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear that Robert and our team provided a much-improved service visit. We appreciate your feedback and look forward to serving you again in the future!

February 26, 2025

Service supervisor Robert Montalvo was great! He personally removed damaged part from my car, escorted me to parts department then warmly greeted me the next week when I arrived for repair. He sh More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Montalvo
Feb 27, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Lori, we're delighted to hear that Robert provided such attentive service at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for sharing your experience with us!

February 25, 2025

Courteous staff, on time, professional. Service was completed as specified and team explained options available More

by felice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Stephens
Feb 25, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities provided you with courteous and professional service. Thank you for sharing your experience, and we're here if you need anything else!

February 25, 2025

My service advisor was Robert and he went beyond to take care of me. Very pleasant to work with. You are lucky to have him on your team. Jon More

by Jpkkelly56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 26, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for the kind words about Robert and our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear he provided exceptional service. We appreciate your support and look forward to serving you again in the future!

February 24, 2025

The staff at the dealership always takes good care of me when I need service or just have questions. More

by VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cervantes, Michael Cunningham, Timothy Winters
Feb 26, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

Feb 26, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

February 14, 2025

Very friendly, they were able to complete my repairs. Great communication! Thank you very much More

by Staci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 20, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We really appreciate you taking the time to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities this awesome review, thank you!

February 07, 2025

Service was great! Really went above and beyond when it came to fixing my vehicle More

by Theofficialpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Cervantes
Feb 11, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with above and beyond service. Come see us again soon!

January 30, 2025

It’s difficult to make an appointment for an oil change through your systems. Requiring something to write in this survey is annoying. More

by Wickmill1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
Feb 01, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Wickmill1978, thank you for your feedback. We apologize for any inconvenience with our appointment system at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities and appreciate your patience as we work to improve it. Your input is valuable to us!

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