Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Quick and easy! Reps bent over backwards too help us get the correct vehicle for our flat towing needs. Good job, would have been nice to get a different color. Reps bent over backwards too help us get the correct vehicle for our flat towing needs. Good job, would have been nice to get a different color. More

Friendly Staff Friendly and helpful staff willing to go out of their way to help the customer in any way they could to make the experience quick and pleasant. Friendly and helpful staff willing to go out of their way to help the customer in any way they could to make the experience quick and pleasant. More

Frank and Brittany are great. Will continue to purchase with Lithia because the professional customer service that’s received every time I walk through the door. My questions are Will continue to purchase with Lithia because the professional customer service that’s received every time I walk through the door. My questions are answered and I feel like a gold star customer no matter what I’m looking at purchasing. Frank Marillo is a fantastic leader, it can be seen in the respect his sales and service team show him and their professionalism to the customers like me. Ruben was helpful throughout the final process and again excellent service and personality. More

Lovely car buying experience My car broke diwn on my vacation, Cisco helped me test drive and sign paperwork and stayed two hours late to help me get it done! All were awesome! My car broke diwn on my vacation, Cisco helped me test drive and sign paperwork and stayed two hours late to help me get it done! All were awesome! More

OUCH!!! Wish it wasn’t such a shady experience but had an issue with a vehicle and was told things that were not true about our paperwork. Absolutely no help Wish it wasn’t such a shady experience but had an issue with a vehicle and was told things that were not true about our paperwork. Absolutely no help very shady shady situation. Not a big spender so it won’t be a big loss for them but every customer counts I think. More

Quick helpful courtious Art was very helpful and friendly. Took a little time to get someone to come out and help me. Would purchase there again or refer a friend. Art was very helpful and friendly. Took a little time to get someone to come out and help me. Would purchase there again or refer a friend. More

Amazing!! Patrick and everyone working on my car deal was amazing! They worked so hard and I will gladely send people that way. They are magicians!! Patrick and everyone working on my car deal was amazing! They worked so hard and I will gladely send people that way. They are magicians!! More

Good People The people at Lithia are very nice and friendly. The mechanical work I had done was on a different car than they sell and they repaired it. They hav The people at Lithia are very nice and friendly. The mechanical work I had done was on a different car than they sell and they repaired it. They have always been very nice to work with. More

They don’t care after you sign paperwork I went in signed papers and drove off the lot, 3 days later they told me my credit was denied and tried everything possible to get my co signers to be I went in signed papers and drove off the lot, 3 days later they told me my credit was denied and tried everything possible to get my co signers to be the main purchasers. The following Monday I talked with Frank the manager (after calling 4+ times to get to talk to a manager) and all he could do was talk over me. No one could explain how I got a loan even though my credit was denied. Took them hours to tell me who my bank was that approved the loan and then I had to get ahold of the bank to get the whole story of what was going on. They don’t care about the customer, only about their sale. I wouldn’t send my worst enemy to these people. No wonder they have a D rating with the better business bureau. I would give them 0 stars if it was an option. More

Great Dealer to work with. Dealer and salesman was great to work with. The were able to get the class IV hitch installed same day as purchase as requested and by the time all p Dealer and salesman was great to work with. The were able to get the class IV hitch installed same day as purchase as requested and by the time all paperwork was complete. More