Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Outstanding Service & Sales We were moving from OR to WY when outside Kennewick, my '97 Dodge RAM Pick-up began having performance problems. We stayed night and took PU to Lithia We were moving from OR to WY when outside Kennewick, my '97 Dodge RAM Pick-up began having performance problems. We stayed night and took PU to Lithia Dodge dealer for evaluation. Service (John) was able to fit me into their busy schedule to evaluate my problem(s). It was discovered I had some major mechanical issues such that, with the age and mileage on my PU truck, the costs basically dictated I purchase a new vehicle. John got me in touch with Patrick C., head of fleet sales and Patrick made some superb recommendations on a used 2015 Dodge RAM. My wife and I took for test drive and Patrick was able to offer us some very good pricing, we purchased the vehicle. All and all, we had an exceptional experience; we felt we were treated extremely professionally and under the circumstances, very fairly. Good people and good dealership! More

Great Experience! Great experience with a great team. Was treated very well. Gave me exactly what i was looking for and didn't try to put me in something I wasn't int Great experience with a great team. Was treated very well. Gave me exactly what i was looking for and didn't try to put me in something I wasn't interested in. More

Dealership of Choice Lithia Dodge had been my dealership of choice since 2005. My dodge goes in for regular service every six months plus whenever other service is requir Lithia Dodge had been my dealership of choice since 2005. My dodge goes in for regular service every six months plus whenever other service is required. I am acknowledged by name when I go in and receive exemplary service from the service advisor. Friendly but professional. My car is always returned to me at the time promised and if I cannot stay and wait, a ride is always promptly available both to get home and back again. My car is always serviced promptly and I never worry about it and I am informed if other service is suggested. More

Excellent Buying Experience From Travis My visit there was amazing! Everyone was helpful and courteous. I felt relaxed and no pressure to do anything I wasn’t comfortable with. I ment My visit there was amazing! Everyone was helpful and courteous. I felt relaxed and no pressure to do anything I wasn’t comfortable with. I mentioned want I wanted for the trade and what I wanted for monthly payments. I was able to get everything I wanted and more. I will definitely be recommending this dealership to family and friends. Travis was awesome at making everything happen so quick and effortless. It truly was a great experience. Thank you! More

Quick easy and clean Came in to look around and to see what was available left driving a very nice 1500 RAM sweet color and the right options no hassles or pressure. Came in to look around and to see what was available left driving a very nice 1500 RAM sweet color and the right options no hassles or pressure. More

Cutch's Curse My Grand Cherokee was in for a Grease/Oil/Filter service. Most vehicles this would be a routine matter, but not the Cutch mobile. I was told the oil My Grand Cherokee was in for a Grease/Oil/Filter service. Most vehicles this would be a routine matter, but not the Cutch mobile. I was told the oil filter adapter failed causing the new oil filter and new oil to be discharged from the engine when the engine was started following the service. Apparently this happened twice before they diagnosed the issue as being the adapter. This falls under the Murphy Law category and the Service Department personnel handled the situation very professionally. The service time was longer than expected, but I also got three oil changes for the price of one :-) More

Prompt, Friendly Service I had an appointment for an oil change, and it was completed in a timely manner, with good information regarding fluid levels, tire condition, etc. C I had an appointment for an oil change, and it was completed in a timely manner, with good information regarding fluid levels, tire condition, etc. Can't beat that. More

Superior Customer Service The team at Lithia Dodge in Tri-Cities went over the top and exceeded our expectations in customer service and satisfaction. We were treated as thoug The team at Lithia Dodge in Tri-Cities went over the top and exceeded our expectations in customer service and satisfaction. We were treated as though we were family. From management, sales, service and finance all exceeding our expectations. We will continue to recommend them to all those we have contact with. Their service exceeds your rating scale. My wife and love doing business there and this is our 3rd set of vehicle purchased from them. We won't buy our vehicles anywhere else More

Fast Service!! I took my van in for an oil change and was out in under 30 minutes!! Very fast service!! The staff was very friendly and efficient. I took my van in for an oil change and was out in under 30 minutes!! Very fast service!! The staff was very friendly and efficient. More

Recall on 300 Chrysler Timely appointment time and repairs. Would like to meet the mechanics more. Great people and comfortable lounge for waiting.. Art for assisting in loo Timely appointment time and repairs. Would like to meet the mechanics more. Great people and comfortable lounge for waiting.. Art for assisting in looking for a truck. More