Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

A pleasent experience! Very busy, but I got in and out. Needs better customer parking, but the customer service made up for that...overall a very good experience. Very busy, but I got in and out. Needs better customer parking, but the customer service made up for that...overall a very good experience. More

The best car buying experience ever! If anyone is looking to buy a new or used car. Lithia is your best choice. Ask for Keith Carter. I will buy here again. If anyone is looking to buy a new or used car. Lithia is your best choice. Ask for Keith Carter. I will buy here again. More

Great service Quick service performed well and professionally. The desk person was quick to report issues and was accurate with the conditions that I expected to be Quick service performed well and professionally. The desk person was quick to report issues and was accurate with the conditions that I expected to be found. More

Great service Don in the service department has exceptional customer service. He is always accommodating to make things as easy flowing as possible. More of your em Don in the service department has exceptional customer service. He is always accommodating to make things as easy flowing as possible. More of your employees should follow his lead. More

Navigation and undercoating John, our service agent was prepared for us when we arrived our scheduled time and kept us updated throughout the day as to where the service needed w John, our service agent was prepared for us when we arrived our scheduled time and kept us updated throughout the day as to where the service needed was progressing. More

Oil change express This is a really good thing to have here. I love the service you get and the convenience of getting oil changes only separate from all other services This is a really good thing to have here. I love the service you get and the convenience of getting oil changes only separate from all other services! However, I sometimes wish you had more than 3 lanes of the express oil changes. It is tough to make an appointment too many times, and if you do the walk-in thing it can take 2 hours or so to get it done. I know it's busy but it would help to maybe put in an additional 1 or 2 lanes for oil changes only. It's just a suggestion. Otherwise everybody does a great job there!!! More

Quick and Easy I walked in knowing what I wanted and what I was going to buy and no one tried to up sale me. Things went quick and smooth and we were out of there! I walked in knowing what I wanted and what I was going to buy and no one tried to up sale me. Things went quick and smooth and we were out of there! More

Very professional. It was good. The people were friendly and knowledgeable. The work was done in a reasonable amount of time. I would recommend this dealership to my It was good. The people were friendly and knowledgeable. The work was done in a reasonable amount of time. I would recommend this dealership to my friends. More

Super fast & friendly service! I needed to get in for an oil change and I had an appointment to go to in about 2 hours, they said they would get it done in about 1 1/2 hours. They s I needed to get in for an oil change and I had an appointment to go to in about 2 hours, they said they would get it done in about 1 1/2 hours. They said it was time to rotate the tires too, I told them if it was done within their time frame to go ahead. I went to the waiting room and watched a little morning TV and before I knew it they were calling my name. It was under an hour and I had plenty of time to get to my next appointment! More

Great customer service without feeling pressured for a sale Very polite, helpful and knowledgeable during the sales process. Made it simple and fast and most importantly I never felt pressured to buy. I cannot Very polite, helpful and knowledgeable during the sales process. Made it simple and fast and most importantly I never felt pressured to buy. I cannot express how much I appreciate that! More