Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Great customer service without feeling pressured for a sale Very polite, helpful and knowledgeable during the sales process. Made it simple and fast and most importantly I never felt pressured to buy. I cannot Very polite, helpful and knowledgeable during the sales process. Made it simple and fast and most importantly I never felt pressured to buy. I cannot express how much I appreciate that! More

One more oil change I made an oil change appointment on line. It wasn't evident when I first got there that information I'd entered ("yes" rotated tires, note I'm gettin I made an oil change appointment on line. It wasn't evident when I first got there that information I'd entered ("yes" rotated tires, note I'm getting an airbag warning light) was linked in. Probably an evolving system. More

I tought the people were very courtesy and professional I feel Lithia Dodge gives you the best customer care service, whether your there for service or for buying a vehicle. Lithia appears to be Genuine an I feel Lithia Dodge gives you the best customer care service, whether your there for service or for buying a vehicle. Lithia appears to be Genuine and meets your needs or exceeds them. The staff was not pushy and they make you feel right at home. They will go the extra mile for you I would say and not charge you for it either. More

Friendly and trustworthy service! They are all very helpful and friendly. The service department people are very knowledgeable. The waiting area is always clean and I really never hav They are all very helpful and friendly. The service department people are very knowledgeable. The waiting area is always clean and I really never have to wait too long. Would highly recommend this dealership and the service department. More

warranty Fixed it correctly and quickly. Friendly. No questions. Clean atmosphere. Didn't try to sell extras. Did the research to get you the correct ans Fixed it correctly and quickly. Friendly. No questions. Clean atmosphere. Didn't try to sell extras. Did the research to get you the correct answer. More

good for walk in I always get good service at your store.and would recommend it to others very friendly and not pushy for extra service not wanted at this time. I always get good service at your store.and would recommend it to others very friendly and not pushy for extra service not wanted at this time. More

Purchase new vehicle Had come in to purchase a used Jeep Latitude. That vehicle didn't work out for me because it came from a rental Fleet. I had not expected to leave wit Had come in to purchase a used Jeep Latitude. That vehicle didn't work out for me because it came from a rental Fleet. I had not expected to leave with a new vehicle but ended up with a 2016 Jeep Latitude. Lithia worked very hard with me to get me the deal I needed. I left as a very satisfied customer More

Fantastic Everyone was over the top with service and helping me with the problem I was having with my truck. When the problem could not be diagnosed they went Everyone was over the top with service and helping me with the problem I was having with my truck. When the problem could not be diagnosed they went above and beyond to get me into a new truck and took care of my old truck. I could not be more satisfied. More

2014 Dodge Pickup Purchase My wife and I saw a pickup advertised on line at Lithia Dodge Kennewick. We called the following day to see if the pickup was still available for pur My wife and I saw a pickup advertised on line at Lithia Dodge Kennewick. We called the following day to see if the pickup was still available for purchase and we were told it was. We told the receptionist we would be coming down from Yakima that morning to look at it. Unfortunately, we were delayed in leaving but contacted her and she said that was ok. She put us in contact with Travis and he was waiting for us when we arrived. We ended up purchasing the pickup and are very pleased with it. Travis was very good to work with and we will recommend him to other people. Jessica who helped us with the paperwork was very efficient and great to work with also. Bob and Ruth Hamilton, Yakima More

Best dealer I'm very happy with this dealer. Excellent attention and services. Next time we go back to buy another car. I recommend this dealer to everybody I'm very happy with this dealer. Excellent attention and services. Next time we go back to buy another car. I recommend this dealer to everybody More