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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.6
769 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 769 reviews

January 12, 2025

great service, comfortable waiting area, competative price for work performed. Customer wifi did not work at all during my wait, improving wifi for customers will be great. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vennessa
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Jan 14, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Rick, thanks for the feedback! We're glad you enjoyed our service and waiting area at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We'll definitely look into improving the customer WiFi experience. See you next time!

January 11, 2025

Personal service, attentive to my needs, great communication. Michael gers my vehicle's appointments that meet my schedule. More

by scromar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 13, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your experience with us! We're delighted to hear that Michael provided attentive service and great communication at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We look forward to assisting you again in the future!

January 09, 2025

TrivCities Lithia is My go to Dealer for Maintenance! ! Oscar and Vanessa are my Favorite Service Advisors!! They always remember who we are as we walk in the door More

by RaJWright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar and Vanessa and Austin
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Jan 09, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Raj, it's fantastic to hear that Oscar and Vanessa make your visits memorable at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We appreciate your loyalty and look forward to seeing you again soon.

January 08, 2025

They reigned on my agreement that I would not pay full price on repairs at all More

by Pascogreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Perez
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Jan 10, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We take customer feedback seriously, so would you be willing to speak with me about your experience directly? If so, please contact me at your convenience. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

January 05, 2025

The manager and sales rep J. palomino got me in the car I was looking for. Great sales guy, and stand up dealership! More

by gperez9350
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J palomino, Daniel (finance) and general manager.
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Jan 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're glad to hear that our team, including J. Palomino, helped you find the car you were looking for at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! Thank you for sharing your positive experience with us. Come back soon!

January 04, 2025

Sales is good service work is good, but communication between service and customers needs to improve. More

by Danjamieson54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie, Edwin Perez
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Jan 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for your feedback on Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We're glad to hear that you're satisfied with our sales and service work, and we appreciate your input regarding communication improvements. We'll certainly take this into consideration as we strive to enhance the customer experience!

January 04, 2025

They were able to get my car in and out within a couple days. They warranty their work and I feel like they will do it right the first time. More

by Migster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez
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Jan 06, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that you had a smooth and efficient experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. It's great knowing our team met your expectations, and we appreciate your trust in our work!

January 03, 2025

The dealership seems to have more business than they are set up to handle. The appointment availability is usually a few weeks out. More

by ghix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Jan 07, 2025 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for your feedback. We apologize for any inconvenience caused by the wait times, as we strive to accommodate all our customers in a timely manner. We're actively working on improving this aspect of our service and appreciate your patience. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

December 29, 2024

Bert from the service department is an excellent communicator he worked well with his service provider mechanic and they did an excellent job in returning my vehicle to me. Our relationship was a lo More

by karlcoaching51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
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Dec 30, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for sharing your experience with Bert and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear that their excellent communication made a positive impact, especially given the long-distance situation. Safe travels back in Vancouver!

December 26, 2024

Easy to work with, clean, and kept up on what is going on. Haven't had problem since new manager took over a couple years ago. More

by peggybuxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
Report | Print
Dec 26, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Peggy, we're delighted to hear that your experience with Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities has been smooth and positive since the new management took over. Thanks for sharing your feedback!

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