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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,280 Reviews

2,280 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 16, 2023

Ben had my car fixed up and ready to go a day before expected. He was very nice and kept in the loop with the issues I reported. And he never said the most offensive words in auto service 'we couldn't r More

by Whitneylaskin
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for your feedback. It's good to hear the car was finished sooner than anticipated and that our team, specifically regarding the identified issues, communicated effectively. We appreciate you trusting Lithia Chrysler Jeep of Reno with your auto services needs.

December 16, 2023

good, but also kinda slow good everyone was freindly, but also it was slow i was waiting for what seemed to be a longer then normal time. More

by philiprollison
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Philip, for your feedback and we do apologize for the slow service. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 16, 2023

Ben very very helpful and nice, he always kept me informed Ben was the best More

by ks7794
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

Your feedback is appreciated and we're glad to hear that our staff could assist with your needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 16, 2023

Easy, everyone was friendly and professional. Listened to my needs and wants and delivered! I'm happy with the interaction. More

by missmadcat
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Silva
Report | Print
Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2023

Great customer service with a quick turn around. Will continue business in the future and strongly recommend to others More

by Spooby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

We thank you for valuing our customer service, and recommending Lithia Chrysler Jeep of Reno. Look forward to continuing business with you.

December 16, 2023

My service experience was very good. Service rep was friendly and knowledgeable. He quickly and thoroughly walked me through process and kept me apprised along the way. More

by cycle_tahoe
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

We're glad you had a good experience at Lithia Chrysler Jeep of Reno. Your positive feedback about our representative's knowledge and thoroughness is very much appreciated. Thank you for choosing us!

December 16, 2023

Charlie has been my service advisor for 12 years! He is the best! Always takes care of me, and gets my car in and out ASAP, as that is my only means of transportation! More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your loyalty over the years at Lithia Chrysler Jeep of Reno. It's great to hear you've received valuable service for 12 years. Your kind words about our prompt services are much appreciated.

December 15, 2023

I was able to book online and greeted with smiling faces when I came in for my oil change. I was able to get the shuttle both ways. It was great. More

by violet_fox
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 15, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your recorded satisfaction with the online booking and shuttle services at Lithia Chrysler Jeep of Reno. Thank you for trusting us to change your oil.

December 15, 2023

Everything went well. The dealership waa The dealership service was friendly and worked quickly. Thank you More

by Drmnbig75
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Report | Print
Dec 15, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback. It's great to hear that Lithia Chrysler Jeep of Reno provided effective service for you efficiently and with care. We hope all your future experiences meet this standard.

December 15, 2023

Helpful service manager, shorter wait than expected, lovely waiting room with amenities. Car service was reasonably priced. More

by Lizhowe
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Report | Print
Dec 15, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive review about your recent experience with Lithia Chrysler Jeep of Reno's service department. We're glad you found the wait time acceptable and enjoyed our waiting area amenities. It's great to hear that you also deemed our car service reasonably priced.

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