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Lithia Dodge Chrysler Jeep RAM of Yuba City

Yuba City, CA

4.6
184 Reviews

950 Harter Parkway

Yuba City, CA

95993

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184 Reviews of Lithia Dodge Chrysler Jeep RAM of Yuba City

October 27, 2021

Not happy over all. No issues til I had a few questions from the finance department because I was refinancing. They were completely useless and rude. They talked bad about my credit union and them selves. More

by Sheryl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Joseph, Michael Coronado, Mike Woods, Michelle Serpa, Drew Ahment
Oct 28, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Sheryl, I am extremely concerned to hear this feedback as we have absolutely no tolerance for this type of behavior at our establishment. I am going to speak with our team to find out exactly why this occurred during your visit. I would also appreciate the chance to speak with you directly. If you are willing to have that conversation, please reach out to me at your earliest convenience. Thank you, Gayland Schmitt - General Manager - 530-742-6406 ext 5873

October 23, 2021

I find the dealership employees very helpful. Always received excellent service and advice when I have my Dodge Grand Caravan serviced at the Yuba City Dodge Dealership. Thanks More

by ritagalusha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McGuire
Oct 24, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We are delighted to see that our team was able to make your experience a great one. Thanks for your continued support of John L. Sullivan Dodge Chrysler Jeep RAM and we'll see you next time!

October 22, 2021

Oil Change, tire rotation, and safety check and standard inspections. Made an appointment, completed in a timely fashion. Satisfied. More

by pacifica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Oct 25, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

We're so glad to hear we could take care of business for you! Your satisfaction is our ultimate goal, and it means so much to hear we're succeeding. Thank you for your support and drive safely from all of us at John L. Sullivan Dodge Chrysler Jeep RAM!

October 22, 2021

Both I& my wife enjoyed the personal service we received with Jennifer& being able to have the buying experience shorter through your internet process.The truck seems to be a great value & is running great. More

by courtemanche902
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer internet sales, Yuba City
Oct 22, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

It's great to hear that our team took top notch care of you and your wife. Thanks for giving Jennifer a shoutout. We are pleased that you're happy with your purchase and we'll see you again next time!

October 12, 2021

Just awesome! For a mom of 3 they worked a miracle for my family given my current circumstances Thank you team so much! More

by Marina.n.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo, Jennifer
Oct 12, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

It was our pleasure to assist you, Marina! Thank you so much for trusting John L. Sullivan Dodge Chrysler Jeep RAM with such an important purchase. Safe driving to you and your family!

September 28, 2021

Jacob always provides great customer service keeps you up to date on your vehicle status More

by Dean Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob. Service advisor. *****
Sep 28, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Thank you for the great review, Dean! We are happy to hear that Jacob and the team gave you a five-star experience here at John L. Sullivan Dodge Chrysler Jeep RAM. Drive safely!

Sep 28, 2021 -

Dean Perry responded

👍👍👍👍👍

September 14, 2021

bought a 2018 CHEVY volt got charged twice the amount of bought a 2018 CHEVY volt got charged twice the amount of the value of the car was told they would include seat covers which they backed out and didn' More

by IWASASUCKER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dart Welsh sales / Oscar Ayala, Joshua Joseph
Sep 14, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

I am sorry to hear that you are having trouble with your new vehicle. We want our guests to get the most out of their purchases, and I assure you that it is never our intention to mislead or take advantage of them. I understand that you are frustrated, and would appreciate the chance to speak with you to see if there is anything more I can do to assist with your situation. If you are interested in discussing this, please don't hesitate to give me a call. Thank you, Gayland Schmitt - General Manager - 530-742-6406 ext 5873

September 09, 2021

Service appointment at 2:00 pm completed at 3:30 very satisfied on a Friday afternoon, I asked for old parts back to have as spare., had to ask again for old parts after picking up truck. More

by tonysallyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 10, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

All of us at John L. Sullivan Dodge Chrysler Jeep RAM greatly appreciate you taking the time to leave us with your feedback. Please give us a call or stop by if there is anything else we can do for you. Take care!

September 08, 2021

Terrible service. Did not call or text me when the car was ready. They they would text and follow up with a call. Service slooooowww More

by Patrickensley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept, Drew Ahment
Sep 11, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

Patrick, I sincerely apologize that your visit took longer than expected and that you were not more effectively communicated with. I will discuss this feedback with my team so we can improve our processes for our future customers. In the meantime, if there is anything I can do to make things right for you or regain your confidence in our work, please don't hesitate to reach out to me directly. Thank you, Gayland Schmitt - General Manager - 530-742-6406 ext 5873

September 06, 2021

Worst dealership experience ever. Lied to multiple times. I’ll be filing a formal complaint with upper management. Bud (MGR), and Calvin (sales) are the reason this industry has a bad name More

by Flyguy916
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Calvin
Sep 07, 2021 -

Lithia Dodge Chrysler Jeep RAM of Yuba City responded

As you can imagine, this isn't the feedback we hope to see. I'm very sorry that you had a poor experience working with our team. Would you please call me directly when you have a free moment so I can learn the details of what happened here? I appreciate you reaching out. Thank you, Michelle Serpa - Customer Relations - 530-742-6406 ext 5899

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