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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,833 Reviews

8853 West Fairview Ave

Boise, ID

83704

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8,833 Reviews of Lithia Ford Lincoln of Boise

August 25, 2022

Took it in for undercoat install. They got overspray on the paint. Now I need to take it back for repair. Lack of Lithia's attention to detail is costing me additional time. They may More

by GOUKERCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Laughlin, Cindy Mellinger, Lisa Crabtree
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Jim Sterk General Manager

Aug 26, 2022 -

GOUKERCM responded

Sure, give me a call anytime

August 25, 2022

Teddy did me a wonderful job great to work with I will always look for him in the future. As for the rest of it they did what they said they would I appreciate the guys doing the work it means a lot to a More

by Irussellvalline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Tobar
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

August 25, 2022

Quick friendly people to work with. Fast service. Great price. No high pressure sales. Did not take long. More

by ANTHON2CU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

August 25, 2022

Everything about the dealer was perfect service center was great waiting area was really nice and I have no complaints. More

by JBROWNING10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron Anderson
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

August 25, 2022

Great to deal with. Friendly they want to get you in and out down right ! More

by WjSCOWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Jim Sterk General Manager

August 25, 2022

Very pleased with no pressure courteous professionals and Product knowledge was very appreciated. Thank you. More

by JEFFPLAYS41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hulin, Gennadiy Barbin
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

August 25, 2022

Vehicle broke down and service wanted to just change all parts that could be an issue w potential of hi cost, More

by wholeandwellco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Crabtree
Aug 29, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Jim Sterk General Manager

August 25, 2022

Did a great job detailing the car looks great inside and out thanks again for great service. More

by DMHOWE660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Jim Sterk General Manager

August 25, 2022

Really good service. Drove up, Met with a service tech (Matt). Very good in client communications. Gave him the keys, for an oil change and tire rotation. They finished More

by David R Turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt ?
Aug 26, 2022 -

Lithia Ford Lincoln of Boise responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Jim Sterk General Manager

August 24, 2022

Kyle was amazing turn a bad mishap into an amazing experience. Gave me daily updates and set great expectations. More

by BRANDON.MPS911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 25, 2022 -

Lithia Ford Lincoln of Boise responded

Brandon, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Jim Sterk General Manager

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