Lithia Ford Lincoln of Boise

So we take our vehicle down after scheduling a time for it to be worked on. The following day I call for status of the vehicle. The service manager was rather curt saying my vehicle was going to need 2 day it to be worked on. The following day I call for status of the vehicle. The service manager was rather curt saying my vehicle was going to need 2 days for a software update. I did ask for some additional diagnosis but those would all come from doing a ridiculously fast look with the same tools they would use to do the factory update. When I dropped off the vehicle at 8am they told me it was foing to be 125 to check codes (which I should have done for free at O'Reilly) . I just thought perhaps the Ford software would say something more. And I needed them to get the computer to talk to the newly installed trailer brake control. So after 3 days. 3 xxxx days and they call me in the afternoon saying the codes were all the same we got with a cheap scan tool. And that they couldn't get the computer to talk to the brake control. Then to top it all off they said they couldn't do the factory recall update. I come to pick up the truck cause it's a Friday afternoon and I live 100miles away. I walk in and listen to ALL the failures and that I need to pay 125 dollars. FOR NOTHING. More

Set up my appointment efficiently and arraigned for a ride home while my truck was worked on! I walked around dealership and saw one of the New F150 electric trucks! I don’t like them! This is Idaho for ride home while my truck was worked on! I walked around dealership and saw one of the New F150 electric trucks! I don’t like them! This is Idaho for Pete’s sakes! Not to many charging stations available up in Dixie during hunting season! Might look good tooling around Boise though! Too expensive first of all!😎 More

When I wrongly thought there was a problem they were patient and did as I asked then explained to me why it was as it was. Over all a good job. patient and did as I asked then explained to me why it was as it was. Over all a good job. More

Dave was great and very informative. Definitely keep that guy around! I would like to work with him again if the chance ever arises. I noticed that the AC in the truck I ended up purcha Definitely keep that guy around! I would like to work with him again if the chance ever arises. I noticed that the AC in the truck I ended up purchasing was not working properly and lithium was quick to fix the issue. Aaron was kind and patient and I appreciate that he explained the warranties fully. I went ahead and tacked on the 2 year Ally warranty to my deal. More

Very good communication and friendly service throughout the entire experience. Missed my truck while it was in shop, but knew it was in good hands. the entire experience. Missed my truck while it was in shop, but knew it was in good hands. More

Matt was very helpful choosing new tires and keeping me in the loop on needed repairs in the loop on needed repairs More

Great customer service attitudes and a quick appointment turnaround time. Very polite and helpful advisors. turnaround time. Very polite and helpful advisors. More

When I went to check in for Quick service, there were three employees in the office. None of them acknowledged I was standing there, even though I was the only customer there. Was told that car would b three employees in the office. None of them acknowledged I was standing there, even though I was the only customer there. Was told that car would be finished by 1-2:00; not completed until 4:30. More

Did a great job of taking care of my vehicle, was speed in getting the service done. in getting the service done. More

They were very professional and helpful. I appreciate the extra effort and attention to detail when things did not go as planned. I appreciate the extra effort and attention to detail when things did not go as planned. More