Lithia Ford Lincoln of Boise

The WORST car shopping experience Ever!! Nick Gurule was our "sales person". He made it very obvious he was not interested in showing us vehicles from the moment we arrived. While on a test Nick Gurule was our "sales person". He made it very obvious he was not interested in showing us vehicles from the moment we arrived. While on a test drive he asked if we were planning on financing or paying cash. We had cash on hand so we let him know that's how we would pay. He then rudely told us "We have had so many people pay cash this month, its not good for our business." "Just so you know we make good money on people who finance!" How rude. And why say that to a customer? We were very turned off by his attitude and the way he treated us there after. We happily left and took our hard earned cash to Kendall! We will not be returning to this establishment, or recommending people. More

Kim Luy and Lithia Ford are the BEST I've been having my cars serviced at Lithia for 10 years and recently purchased a 2017 Ford Explorer from Kim Luy. She is the best. Not only is she I've been having my cars serviced at Lithia for 10 years and recently purchased a 2017 Ford Explorer from Kim Luy. She is the best. Not only is she knowledgeable, she's very interesting and personable. I would recommend everyone to Lithia. More

Excellent Sales Gilbert and Service with Tami My family and I enjoyed our experience with Lithia ford. We received the best customer service I have ever seen doing whatever it takes to make sure My family and I enjoyed our experience with Lithia ford. We received the best customer service I have ever seen doing whatever it takes to make sure the we left satisfied with our purchase from start to finish. Our salesman Gilbert was amazing always had a smile, very personal and willing to go out of his way, with every step being grade A+. As well as the service department with Tami she stayed in constant communication with all the up dates with our truck. Thank you Lithia Ford as a long time ford customer we will be seeing you soon with our next purchase. Wells Family More

Great experience! I've never enjoyed car shopping, but right off the bat Kim greeted me with her great smile and personable, professional attention! She listened to my I've never enjoyed car shopping, but right off the bat Kim greeted me with her great smile and personable, professional attention! She listened to my "shopping list" and quickly showed me the right vehicles. Kim was very attentive and thorough, clear through the entire purchase AND following up afterwards to make sure we were completely satisfied! More

Just leased a new Ford Escape and had a great experience! The dealership was great, got the car I want, negotiated a good price, but the highlight of my experience was meeting and working with Kim Luy. Not on The dealership was great, got the car I want, negotiated a good price, but the highlight of my experience was meeting and working with Kim Luy. Not only was she professional, but was also extremely fun to work with. Who knew leasing a car could be an enjoyable experience. I would recommend Lithia Ford to anyone, but call ahead and reserve some time with Kim. More

Great Dealership My wife and I decided to shop Lithia Boise because of a recommendation from some friends that made a purchase the month before. Our friends told us My wife and I decided to shop Lithia Boise because of a recommendation from some friends that made a purchase the month before. Our friends told us how helpful Kim Luy was for them, that she was very fast at responding via text or phone. We bought a used car sight unseen and Kim made sure we aware of some scratches in the paint. She photographed pictures of the defects and sent to us, but when we received the car, she had the entire car buffed and polished with the scratches barely even noticeable. Kim is excellent at making sure every step of the sale is taken care of. Nathan in finance was also very helpful with making sure to expedite paperwork to us (in Montana) so we could have our car in a timely fashion. More

Excellent service After being bumped to the end of the line for service at the Ford dealer where I purchased my truck from. I called Lithia Ford to see if they could s After being bumped to the end of the line for service at the Ford dealer where I purchased my truck from. I called Lithia Ford to see if they could squeeze me in, because I was already scheduled to have service and took off work to do it. They were very professional, kind, considerate and took care of this fast. Great job Lithia Service and a special thanks to Trisha Feigel for making this happen. More

Kim is the best sales person I could ever ask for Kim has a nice personality and was easy to work with. She truly made my experience one to remenber. Also, Shannon helped me get the deal I wanted on t Kim has a nice personality and was easy to work with. She truly made my experience one to remenber. Also, Shannon helped me get the deal I wanted on the truck I wanted. Christopher in finances, was very easy to work with and went above and beyond to help me. Before this, I used to hate dealing with sales persons and preferred to buy my cars online. Mostly because of the way I was treated by other sales person when I did not go with the car or deal they had in mind. Now, after the way I was treated at Lithia Ford, I will return to this dealership if I need to buy another car. I referred Kim to two other buyers who bought a car from her. They were as happy as I was and I am sure they will refer her to others. Good job to Kim, Shannon, and Christian on their customer service skills!!! Adrian More

Best experience I went to many dealerships before but always the time spent there was so stressful and all the people were so rude and trying to sell you anyting they I went to many dealerships before but always the time spent there was so stressful and all the people were so rude and trying to sell you anyting they wanted but not what you need. However I had the best experience at Ford Lithia in Boise, where everyone was so nice and ready to listen to your needs, friendly and not pushy. I especially recommend Kim Luy as a sales person and Nathan for the financial stuff. Very helpful and genuine people! Thank you for helping me find the car I needed! More

Expect the unexpected.. There is a certain level of anxiety that I get when it comes to interacting with sales people. I have approached the car buying scenario each time wit There is a certain level of anxiety that I get when it comes to interacting with sales people. I have approached the car buying scenario each time with practiced dialogue, facts/numbers at my disposal, for quick delivery to present myself as a person who won't be cooerced into signing if all (or most) of my needs are not met. Which I think is an important and key thing to keep in mind when you're more than likely going to be paying on the vehicle for he next couple of years. Nothing is more frustrating to me personally than buyers remorse. I can say that stepping out of the vehicle and being greeted by Abel all those apprehensive tendencies to be on the defensive were unnecessary. Not only was Abel friendly and filled with actually pertinent information, which is so different from other sales reps I have been in contact with, the straightforward layout of it was offered freely and communicated with care so that my wife and I were not left feeling like we were having the wool pulled over our eyes. I am happy to say that my business transaction with Lithia Ford of Boise was fulfilled with 100% satisfaction due to the efforts of my sales rep Abel. I will definitely refer shopping with them to my friends and family, and return should me or my family have need of a sensible price and straightforward options. Recent buyer of a: 2013 Ford Explorer Jacob F Bess More