Lithia Ford Lincoln of Boise

Very rude/Sloppy service My wife was in a wreck and called too find out about the diminished value to provide the other insurance company. We were planning on trading the repa My wife was in a wreck and called too find out about the diminished value to provide the other insurance company. We were planning on trading the repaired vehicle at Lithia. However they treated her very rude saying that dealerships don,t look up the cars history and he never heard of diminished value...Looks like they lost a sale... This was an easy sale... a no brainer... Insurance money was right there, but due to the rude service person on the phone this now goes to your competitor in Meridian.. Who was more than willing to help. took the time to ask my wife if anyone was hurt in the wreck and said he was more than willing to help. Also I take my vehicle to the service department. They said I needed to replace my air filter. I said I could do it my self. A few weeks later I finally get the time to change it and the clamps are off and the hose that leads to the filter is off. They never secured it after the check up.. Very disappointed. More

Cody is a rockstar I purchased a new 2017 Ford Escape to replace my 2012 Focus. Cody helped me close the deal quickly and easily at a great price. I also had a headache I purchased a new 2017 Ford Escape to replace my 2012 Focus. Cody helped me close the deal quickly and easily at a great price. I also had a headache and gave me money to get something from the vending machine while I waited. He was super easy to work with and very helpful. More

Quick and Fair Purchased a new 2016 F-350 to replace my 2008 F-350. Chris helped me close the deal quickly and easily at a great price! Purchased a new 2016 F-350 to replace my 2008 F-350. Chris helped me close the deal quickly and easily at a great price! More

Disappointed with sales manager Want to get $crewed go see Alan Pruett sales manager at Lithia. Quoted me the best price he do on a truck and it was actually $301. More than the pr Want to get $crewed go see Alan Pruett sales manager at Lithia. Quoted me the best price he do on a truck and it was actually $301. More than the price listed on Lithia's internet site. Went to Corwin Ford and bought my truck. More

Excellence & Value I really like my 2016 Crew 4x4 XLT 302a, like a lot. Victor F. (Sales Rep) & Ryan C. (Sales Manager) from Lithia Ford in Boise delivered an outsta I really like my 2016 Crew 4x4 XLT 302a, like a lot. Victor F. (Sales Rep) & Ryan C. (Sales Manager) from Lithia Ford in Boise delivered an outstanding experience (including value) while I was acquiring my 2016. This wasn't not my first rodeo, far from it. I was unsuccessful finding what I wanted for a deal in California (I live there). I randomly found them on Autotrader.com when I widened my search. 1. We easily agreed to the price by phone. It was honest and transparent from the get go. 2. Victor sent me pics (CARB sticker, pic of written quote, etc.) 3. He picked my buddy and I up at the Boise airport, had 3 trucks lined up to choose from, and everything was as agreed and like clockwork. Finance with Rod B. was fast and painless. Hope this doesn't sound like a commercial, but this was unusually positive. Even their coffee was good. More

Happy customer My daughter bought Her first car here at Lithia ford we had some mechanical issues and we were able to take the car back and get all the repairs ta My daughter bought Her first car here at Lithia ford we had some mechanical issues and we were able to take the car back and get all the repairs taken care of More

repairs not needed and sold us junk used car Bought a used 2006 explorer that needed more in repairs than it was worth.I trusted Lithia and boy was I wrong.. Jim Stark was very unprofessional, ru Bought a used 2006 explorer that needed more in repairs than it was worth.I trusted Lithia and boy was I wrong.. Jim Stark was very unprofessional, rude and didn't car in the least.If he wasn't making more money off of me everything was a no go. This vehicle should have never left the lot. They said I needed repairs and when I got a second opinion, the repairs were not even needed. This happened to two different vehicles of mine. Please beware and get a second opinion. These were not cheap repairs. I was take advantage of and they don't honor what they sell in my instance.Jim, the GM, made me an offer for 2000.00 for a used transmission and an ABS module (which I didn't need and was quoted 1100.00 to fix). I got a second opinion and the vehicle did not need an ABS module. I called to see what the deal would be without the ABS module and it was still 2000.00.What kind of a deal is that?????What a rip off. Shows their committment to their customers. I also have a 1993 Mustang they told me I needed a 900.00 water pump in and there was nothing wrong with that. I have been driving it for at least 3 years without a new water pump. Customers please beware and get a second opinion. And please have any used cars checked out by someone other than Lithia. Please BEWARE!!! More

Lisa Crabtree did a great job New to Boise and with a 2009 MKX needing some TLC. First person I met was Lisa and she was a breathe of fresh air. My car was in bad shape but Lisa we New to Boise and with a 2009 MKX needing some TLC. First person I met was Lisa and she was a breathe of fresh air. My car was in bad shape but Lisa went through some options and finally we decided on a path of repair. At that point she took over and the first thing she did was find me a courtesy car to use until job was done. That saved me the cost of a rental and she then was able to make some adjustments to the final service bill saving me several hundred dollars. Lisa is what customer service is all about and my life got a little easier because of her. Thanks Lisa and Lithia Ford you have gained a new customer. Bill K. More

Had excellent service with Rhett. I had seat belts replaced because they were loose and wouldn't retrack. Rhett ordered the parts, got me in at a resonanable time. He was so helpful, I had seat belts replaced because they were loose and wouldn't retrack. Rhett ordered the parts, got me in at a resonanable time. He was so helpful, and very nice. More