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Lithia Ford Lincoln of Boise

Boise, ID

4.7
8,823 Reviews

8853 West Fairview Ave

Boise, ID

83704

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8,823 Reviews of Lithia Ford Lincoln of Boise

September 02, 2024

I brought my car in for an issue, that was fixed. However while my car was there, they took off my windshield frame without my approval, and now the parts won’t be in for months!! I can’t wash my c More

by Lori.a.munk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen Oltman
Sep 06, 2024 -

Lithia Ford Lincoln of Boise responded

Lori, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Jim Sterk General Manager

Sep 12, 2024 -

Lori.a.munk responded

Hi Jim, Although the above message from you seemed genuine, I sent you my contact information 7 days ago and have yet to receive any type of response. It is now raining and I am worried that there could be more damage to my car because of the parts that were removed without my permission. I would really appreciate someone giving me a call to resolve this. Lori

September 02, 2024

Went out to Kendall to get an oil change. . It was going to be 3 hours, so I called Lithia and they said an hour and a half so I went there. Skylar took care of me. He was a great employee and More

by Magneto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Skylar and our team, Please don't hesitate to let us know if we can be of further assistance. Best Regards, Jim Sterk General Manager

September 02, 2024

Tyler in service is very helpful and goes the distance to make sure my truck is ready on time. More

by Mikeoriger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Neal
Sep 03, 2024 -

Lithia Ford Lincoln of Boise responded

Mike, Thank you for your business and this review. We're happy to hear Tyler and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Jim Sterk General Manager

September 01, 2024

Mike was great at communication and trying to get my repair done as fast a possible More

by bosssara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you for your kind words for Mike and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Ford Lincoln of Boise. Best Regards, Jim Sterk General Manager

September 01, 2024

Lithia Ford Lincoln of Boise continues to provide an outstanding experience for their customers. The Service Department at Lithia is patient professional and reliable every time. Always a pleasure at More

by FENI55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balbas , Rhett Sheeder, Gennadiy Barbin, Lisa Crabtree, Jessica JARAMILLO, Trisha Feigel, Tyler Neal
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Ford Lincoln of Boise to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Jim Sterk General Manager

September 01, 2024

Mike in the service dept was amazing! So professional and courteous and very responsive. And when the repair took longer than originally estimated he secured a loaner for me. So so n More

by SNSMITH23456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the service dept
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Jim Sterk General Manager

August 31, 2024

Check in went well. I was told it be 1 1/2 to 2 hours. They got it done in one hour. Thank you! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Rodrigue
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Steve, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Ford Lincoln of Boise! Best Regards, Jim Sterk General Manager

August 31, 2024

My truck was tied up for 8 days for a check engine light. I had to miss work for a week More

by DAVESNIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Tobar
Sep 05, 2024 -

Lithia Ford Lincoln of Boise responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Jim Sterk General Manager

August 31, 2024

I am pleased with the quick response i received in booking my vehicle’s required service with Lithia and being kept apprised with the work being performed. I felt that I was truly valued by their ser More

by David.bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhett Sheeder
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Ford Lincoln of Boise. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Jim Sterk General Manager

August 31, 2024

Very knowledgeable about the issue I was having. Very efficient diagnosis of issue. Able to order and install new parts ver quickly. Can’t ask for better customer service. Kept me in the loop at all More

by michaelmeza2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the service department. , Rhett Sheeder, Ben Rice
Sep 02, 2024 -

Lithia Ford Lincoln of Boise responded

Thanks, Michael, for sharing about your experience with Lithia Ford Lincoln of Boise. We appreciate your business and hope to see you again soon! Best Regards, Jim Sterk General Manager

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