I purchased a 2017 F350 diesel from Chris. He made the entire process very simple. We negotiated the deal via text message, No sitting around at the dealership. When I arrived to pickup my truck there was no hassle. He was a man of his word and did exactly what he said he would do. I had been checking dealerships all over Oregon and Idaho, Lithia and Chris gave me the best deal. Would highly recommend going to Lithia. Satisfied Customer
The service writer was able to get my truck in on short notice and have the truck repaired the same day so the my trip would not be delayed as I am out of state. I received two phone calls throughout the day informing me of progress of the repairs. I was very pleased with the repairs and the truck ran great all the way home to Arroyo Grande CA. I will recommend service to anyone traveling through the area.
I gave the high rating for this dealership simply due to the fact that my salesman was so helpful and friendly. He went out of his way to make sure I got the truck I needed and could afford. I would recommend anyone interested in a used truck to visit Tanner at Lithia Ford in Roseburg, Oregon.
i think the customer service could use some improvement. I would like to feel more like there focusing on me as a customer and the person standing in front of them. Little less cross conversation, more information of options and sales.
Hello Joanie 541
I appreciate you leaving feedback on your experience at Lithia Ford Lincoln of Roseburg. We strive to provide quality service and we want each of our customers to feel that they are important. The reviews that are received from our customers help us to improve and grow in our dealership. We will use this as a learning tool moving forward. Please feel free to contact me at your convenience if you would like to discuss your concern.