Purchase experience was hassle free. This was a replacement vehicle for my wife. She was pleased that the staff was helpful, knowledgeable and applied no pressure. The process took much less time than expected
I took my car in for a brake job on a spire of the moment decision and I was surprised to that they could take me. Then I have an extended warranty that they spent the time on hold to find out the brake job was covered. I have had 2 good experience with Lithia so far.
"well they did everything they were supposed to do .."
But my alternate went out the following day? Coincidence? I am not sure but I spent the next day at the Honda dealership in Eureka instead of with my father in the hospital or my grandchildren visiting
Extremely professional men and women...from the sales department to parts and service, I was treated with respect and laughter. Great experience all around! Thank you all for helping me with my retirement present!
As our organization continues to build its car fleet, working with Lithia has made the experience pleasant and manageable.
The Lithia staff continue to impress with their almost intuitive customer service skills. From the top down, each person we work with has been accessible, responsive and always willing to go that extra mile to meet our needs.
We have a few more cars to put together and look forward to working with Lithia Ford Lincoln of Roseburg.
I am new to your Lithia Ford and I absolutely LOVE it. Great service, honest employees, clean and beautiful place. The nicest young man assisted me on my last visit, his name is KYLE ARTER. I will ask for him again on my next visit. He has great people skills and really cares about customer service. Thank you for providing us with such awesome people to help us with our vehicles. Looking forward to my next visit!
Nick and Scott made buying a truck a great experience. No pressure what so ever. They listened to what I needed and delivered just that. Being a used truck there were a few items I wanted corrected. They scheduled a date for repairs and they were corrected. Being in my 60’s I have bought quite a few vehicles from dealerships and I can say that this was the best experience of them all. The whole dealership was very accommodating. I’d recommend them.
I was in need of a new pickup, my older brother bought his new pickup at Lithia Roseburg. Tom Gray was the sales man my brother recommended. the whole process of buying a my new pickup was quick and easy. I would not hesitate to recommend Tom Gray to anyone looking to buy a new or used vehicle from Lithia Roseburg.
Once again Kyle and Bonnie went above and beyond to make sure I received the highest quality care and service. I appreciate the time and care they take with each of their customers. No matter how busy they are, they always make sure that you feel like their number one priority.