Lithia Ford of Roseburg

I will never trust Lithia auto techs ever again. Either incompetent or straight crooks. Ridiculous Either incompetent or straight crooks. Ridiculous More

So I bought a vehicle from Lithia Ford in Roseburg Oregon, April of 2022. I had stopped in the lot on a whim while i was waiting for an appointment.  Talked with a salesman named Micah. I wanted/n Oregon, April of 2022. I had stopped in the lot on a whim while i was waiting for an appointment.  Talked with a salesman named Micah. I wanted/needed a bigger vehicle than the one i had. I have 3 boys and i take care of my 2 nephews. We looked at a 2017 Ford explorer. I loved it. We signed paperwork i had to leave for my appointment. I came back after about 45 mins. I walk in and it was pretty late at that point. Nobody was in the dealership except 2 employees. I walked up on their conversation and they hadn't noticed me and were talking about how they pretty much screwed me over and the vehicle they sold me was $9000 above what it was suppose to be and how they were making almost 7,000 off my trade. I know I should of left right then but i was so shocked and hurt and didn't want to make a scene being there by myself. It just gets worse from there...  I take it home. It was driving weird but we had a vacation that was paid for and we were leaving the next day. I called them and let them know what was going on and they said "it had sat for awhile and might need an oil change and to give it time to warm up."  On our trip the vehicle was driving very hard and had loss of power and would shake violently when started. I call them and tell them again. They tell me to bring it back in when we return home. I bring it in a few days later and come to find out it had a blown head gasket. They agree to fix it at no charge. I call multiple times to check on the progress and ask to talk to the manager and he refuses to take my calls. They also refuse to give me a rental. I don't get my car back for over a month. I get it back and it drives fine for awhile then starts doing the same thing as before. I stop trying to drive it as much. I get it in to a local mechanic and explain the whole situation; he looks it over and says that they didn't do the job properly which was they didn't resurface the heads which resulted in my block to crack, so my engine is blown. I called lithia and let them know what's up and the mistake they made. They told me to bring it in.  I bring it in Dec 3 2023. It sits for over a week. I call, my husband calls, my dad calls, MULTIPLE times. The service manager won't return ANY of our calls. He tells the poor desk girl stuff to tell us and gives us the run  around. Her name is Kayla and she has been great! I feel sorry for her. You can tell she is uncomfortable to be in the middle of this situation. The first thing we were told from her that was from the manager was that our engine has a recall and they have no clue when an engine will be available. she said it will be about "6 months to a year". The service manager refuses to do his job and talk to us and to make this right and to take responsibility. He NEVER took one phone call or called us back. The manager tells her to tell us that there is a recall on my car's engine and that it wasn't there fault and that I need to contact the Ford company.  I call the Ford company multiple times and file 2 complaints. The first call I make to the Ford company; they tell me that it hasn't been a full 30 days since my car was in the shop and to call back after 30 days, which was 3 days later and that I need to call lithia and get the "recall number" for when i call back. I called lithia right after and ask to speak to someone in the parts department. I get transferd to a very rude guy. I explain everything and ask for a "recall number." He hesitates and then says " I don't have a recall number but I have a number for the engine block that we need." I said "has the engine been ordered?" He then tells me "No. You have to call the Ford company. I can't post the rest of the review it isn't giving me enough space, but you can read the rest on their Facebook page! DO NOT BUY FROM THIS DEALSHIP More

The whole transaction moved comfortably quickly compared to all of our other automobile purchases over the years. We were treated with respect and dignity. That goes a long way. to all of our other automobile purchases over the years. We were treated with respect and dignity. That goes a long way. More

I brought my 2016 Lincoln MKX Black Lable into Lithia Ford Roseburg with 54,000 miles for Sunroof Water Leak. I fully explained leak issue before making the 3-hr. drive one way to Lithia Ford service cen Ford Roseburg with 54,000 miles for Sunroof Water Leak. I fully explained leak issue before making the 3-hr. drive one way to Lithia Ford service center in Roseburg. Ben the assistant service manager checked me in and took down my concerns. I have a 7-year extended bumper to bumper Ford Protect Service Plan, this was my first use of it. The car floors were dried out after having been soaked by sunroof drains being plugged by me. There was no easy way to access the rear sunroof drains myself, so I took it to supposed qualified Ford Service location as directed by the warrantee staff I called. Ben was very nice and checked the car over and fully understood the issue. I explained I had concerns about mold smells and electronics in the floors as well as carpets and padding having been affected by water damage, I was assured he would look into it. 5 days or so later Ben called and said my car was ready. He said they had found and fixed leaks as well as having placed fans inside to make sure it was dry - they did not lift carpets to see if there were pockets of water nor inspect in floor electronics saying my very expensive Ford Protect Warrantee (near $3000.00) bumper to bumper policy did not allow that. I arrived to pick up my repaired car. They brought it around, it had so much condensation it was dripping down the windows and sunroof onto seats. The floors stood in water on passenger's side front and rear. Ben tried to sop it up with rags before I saw it. I was forced to sop up carpets with my own towels we carry, I complained about the statement that they had dried the car out, the service tech was called up and all he and Ben had was lame excuses for the wet floors. The tech was proud that they had poured water on sunroof to find leak, of course if drains are plugged like the owner said they were this poured water would pool in car floors after draining down headliner and side paneling. Owner could not possibly know what he was talking about as owners are dunmb xxxxs. Clean the drains then check if they work maybe. My wife and I drove home with her having soaked feet. I spent over a week drying the car out with fans and heat lamps while being unable to use the car. It now seems dried for the most part and is not leaking that I see. I am still concerned with the electronics in the floors including the electrical connections for the 21-position heat cool massage seats. Lithia seems unconcerned but heck it is not there car. It appeared after tech's explanation that he ran fans to dry car with windows up - no place for wet air to go but condensate which the spread dampness throughout the car (mold). Let's see if you are trying to dry a car out, before you call job completed you should check to see if car is dry, dah! It showed no commitment to doing a satisfactory job nor an excellent service as Ford Protect 7-year warrantee promised. I told Ben I was unhappy with their service and would give them a grade of a D for lack of completion, but the sunroof drains do now pass water. If this is how Ford Protect 7-year warrantees work your better off buying an aftermarket warrantee. As I said my car was dry when I delivered to service dept. which took much effort that I had to redo after picking my car up. I have no confidence in Lithia Service Dept. I have purchased at least 7 cars over the decades from Lithia, likely not to do so again. Ben was a fine young man put in an awful position with no real support from Ford Protect nor tech staff. Lithia had no issue with charging me the $100 co-pay for an uncompleted crappy job. I would think that was hard to do with a straight face. More

Dealership has really poor customer service they don't call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corpo call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corporate doesn't call me back the general manager won't call you back I would avoid this dealership. More

Great people to talk to and deal with. Was in and out in no time. Was in and out in no time. More

I bought a 2010 camaro from lithia ford of roseburg. It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I s It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I spoke with them less than 24 hours later about EVERYTHING going on and they never charted it so "it never happened" and they would not make it right. The one thing they agreed to help with was the rim that was very bent and caused my car to need an alignment as well. They paid for a portion and I had to cover the rest and they did an alignment before the rim came in since they had to order it. I got 4 brand new tires before noticing the rim was messed up, and they promised they would realign it again after the rim was put on. They did not, they told me they did but they did not. And because of it my brand new front tires are messed up and I can't drive it because they are going to blow if I'm driving it. This is my only vehicle I can drive, I can't miss college or work but I don't have the money to buy new tires AGAIN and they won't help so I have to drive it and risk it. Not to mention the service department will not answer ever. More

Keven was extremely easy to work and talk with, he is very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of the time I expected, a very relaxing experience. More

Routine service handled promptly and efficiently. Service manage very professional. Would recommend this service center to anyone . Service manage very professional. Would recommend this service center to anyone . More

Service Department is inexcusably deficient. They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and the They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and they have failed twice in a row! More