Lithia Ford of Roseburg

No pressure friendly staff I enjoyed my experience at Lithia. Our salesman Grant was very knowledgeable and personable. It was a very good experience. Would highly recommend thi I enjoyed my experience at Lithia. Our salesman Grant was very knowledgeable and personable. It was a very good experience. Would highly recommend this dealership. More

Purchase of New Ford Explorer Excellent customer service. Great knowledge of product. We're getting up in age and wanted to have a pleasant purchase of our new vehicle - Paul, Gr Excellent customer service. Great knowledge of product. We're getting up in age and wanted to have a pleasant purchase of our new vehicle - Paul, Grant and Mark made that happen! We recommend Lithia Ford Of Roseburg. More

Had to have a new wiper switch installed. Trisha was very nice, seemed that the other service adviser was rushing her too fast to get my car out of the way. Other than that I hope that the wi Trisha was very nice, seemed that the other service adviser was rushing her too fast to get my car out of the way. Other than that I hope that the wipers work fine, because it has not rained since they fixed them. Was done pretty fast, and the service was excellent. More

Poor Repair Job, Would NOT Recommend This Dealer My family and I were driving in Roseburg, OR and had an electrical problem with our F150 truck. It had happened previously and I knew of the problem. My family and I were driving in Roseburg, OR and had an electrical problem with our F150 truck. It had happened previously and I knew of the problem. I just had it in for repairs for this problem and they could not find the problem. It had blown the #33 fuse. This other repair shop installed a new fuse and the truck was back running but they could not find the problem. When the truck died this time in Roseburg I checked the #33 fuse and it was burnt again. I replaced the fuse in the Home Depot parking lot and it burnt again. I had it towed to Lithia Ford in Roseburg. Who better to work on a short then the Ford dealer. I might pay a little more but I want it fixed right by the dealer. I was working with Trisha at the dealer and told her that I have been having this problem with the #33 fuse and please have someone good work on it. I live in the Los Angeles area and have a second home in Roseburg, OR and I don't want this to happen on my way back. What better way to have your Ford vehicle repaired than by a Ford dealer. They also have Assured Service. It's 3 year/50,000 mile repair warranty, if it breaks, we fix it... FREE. That sounded great to me! Trisha called and said they need more diagnosing time to find the problem. I said no problem. I just want it fixed right. They charge $130.00 per hour which is fine with me for something GOOD. It's the dealer. She called again and said they found the problem. It's a shorted wire on the engine at the #5 coil wire and one at the #2 ignition transformer capacitor. Trisha said the cost to repair is approximatly $380.00 and I told her to go ahead and do the work. Trisha called me later that day and told me my truck is ready for pick up. That's great. I went in to pick up my truck and asked to speak with the mechanic that had fixed my electrical problem. I have been an commercial air conditioning mechanic for 35 years and I like to understand what had happened. He told me that the two wires has rubbed on the engine and shorted through the insulation. That sounds about right on what a short should be. So we left for home in the Los Angeles area. Guess what happened! My truck stopped and the #33 fuse was bad again. So I had it towed again to another Ford dealer, Super Ford in Puente Hills, CA. I will have them work it out dealer to dealer. Super Ford found the problem. The wiring harness was burnt at the exhaust manifold. I told them that I want pictures of the problem and they gave me pictures and you could see the burnt wires. I ask them about the repairs that the other dealer had done. He said that no wiring repairs were done at the areas described on there invoice and they would not get involved with the other dealer. You would think that the Ford dealers would work together and that Ford would request that as part of a dealership that they would work together. BUT NO. I also called Ford for help. NOTHING. Thanks Ford for nothing. Super Ford said the repair would cost $800.00. So I had it done and it was $725.31. I called Trisha about the problem and told her about the #33 fuse again and showed her all of the paperwork, report, and pictures from Super Ford. All I asked her for was my $364.73 for there repair returned to me. No towing and nothing extra. She talked with her manager and they said no. I asked about the warranty and they said that it's not covered. I also tried to call and e-mail the manager with no return call or e-mail. I will never use them again. What a joke. This was all back in June of 2015 and my truck is running fine as of January 2016. Litha Ford did have on there website multiple review sites to post reviews and were asking for reviews. I see that it was removed. You need to do good work and stand behind it if you are going to ask for reviews. More

Pleasant experience. Rod is a down to earth, easy going kind of guy. I like his no pressure, no bullshit approach. Too bad you're not a Chevrolet dealer, we could do more Rod is a down to earth, easy going kind of guy. I like his no pressure, no bullshit approach. Too bad you're not a Chevrolet dealer, we could do more business. I will however keep an eye out for the low miles, fairly new rigs like the Traverse we purchased. Please tell Rod "Thank You Very Much". More

Amazing Service The service in the Body Shop of Lithia Ford, Roseburg, OR was just amazing. They truly know the real meaning of customer service. Thank you! The service in the Body Shop of Lithia Ford, Roseburg, OR was just amazing. They truly know the real meaning of customer service. Thank you! More

First oil change I purchased a 2015 F250 while living in North Carolina then moved to Roseburg, Oregon. I hit my first oil change this month and took my truck to Lith I purchased a 2015 F250 while living in North Carolina then moved to Roseburg, Oregon. I hit my first oil change this month and took my truck to Lithia for service. The technician was very polite, knowledgeable, and eager to answer my questions. When I asked about Lithia’s lifetime oil change program he was very informative without being pushy sounding like a “salesman”. Ultimately, I purchased the lifetime oil change program and am very satisfied with both the customer service and quality of work. More

Great Broken down on the road on the is not fun find out about the dealer pull my truck in and they started right to find what the problem was fix it and I Broken down on the road on the is not fun find out about the dealer pull my truck in and they started right to find what the problem was fix it and I was on the road More

In all we are very happy as we have in the pasted we have bo In all everything went very well but we did not know the new car didn't have cruse control we if we have know that we would have pick another car as In all everything went very well but we did not know the new car didn't have cruse control we if we have know that we would have pick another car as we though all new cars came with it our mistake but all in all we are pleased with it and the sales person was real nice and friendly. More

Thanks, Guys! Nick and Rob made it incredibly easy to go from curiosity about a Consumer Reports-recommended model to driving home in a newer car with a better deal Nick and Rob made it incredibly easy to go from curiosity about a Consumer Reports-recommended model to driving home in a newer car with a better deal than I found in hours of internet work ranging from Medford to Portland. I'm very satisfied with how I was treated, and better yet, with my purchase. More