Lithia Ford of Roseburg

Very Attentive The service advisor I talked to was very attentive to my needs and got the work done in a very short time relative to the requested work. The service advisor I talked to was very attentive to my needs and got the work done in a very short time relative to the requested work. More

Short wait to have oil and filter change. Everything went as expected. Service was good. I asked if they washed the vehicles when they were done working on the vehicle. The employee who che Everything went as expected. Service was good. I asked if they washed the vehicles when they were done working on the vehicle. The employee who checked me in said, "they used to but not anymore". I was shown the color of the brake fluid which shown that it needs to be changed. I was told of several other items that needed fixed. I asked how much it would cost me to have them fixed. It took probably 5 or 10 minutes to get an estimate. $4,000 was completely outrageous! The cost was $82.50 which is a good price. I live several hundred miles north of Roseburg and the dealership in Newport, OR charges $125 which includes tire rotation and that price is with a coupon. I used to live in Medford, OR and bought 6 or 7 Chevrolet, GMC autos in 9 years! No matter what I had done to the vehicles it was always returned washed, dried and vacuumed! I always appreciated it and it felt like I was more than just dollars. Roseburg needs to give better customer service. By the way, Newport doesn't wash the vehicles either. I suggest the Roseburg dealership figures out where to cut corners without cutting service to their customers. When a customer is told everything is ready to go then everything should be ready to go which in my world means if there are things that need fixed, filled and changed then the cost estimate to have additional work done should be on the invoice broken down so the customer doesn't feel they are being taken by another "Car Dealer". If you charge $100 or $200 per hour then put it down in writing. If a customer feels like they are special and cost are explained then we feel like the dealership is being open and honest to us.... One last thing, I was born and raised in Roseburg then left for the Army and haven't lived there since. I have a lot of family that live in the area. My wife and I plan on moving to Roseburg in thee next couple of months More

Help with accessories Oliver has been very helpful in locating the correct vehicle for our needs and for repeatedly helping us use the many accessories the Flex is equipped Oliver has been very helpful in locating the correct vehicle for our needs and for repeatedly helping us use the many accessories the Flex is equipped with. Thanks a bunch.. More

continued maintence on my Ford pickup i can always get an appointment to work with mt schedule. Everyone i come in contact with is always going the distance for me to make sure i am satisf i can always get an appointment to work with mt schedule. Everyone i come in contact with is always going the distance for me to make sure i am satisfied as a customer and excellent done on my Ford pickup More

Please change email address My oil change service was quick and painless! Staff was very courteous and friendly! Nice atmosphere! Please change my email address TO barblo My oil change service was quick and painless! Staff was very courteous and friendly! Nice atmosphere! Please change my email address TO barbloren@charter.net More

I was very much pleased with my experience. The salesmen were very friendly, courteous, and informative. They went way out of their way to be of service to me and the companion that was with me The salesmen were very friendly, courteous, and informative. They went way out of their way to be of service to me and the companion that was with me. More

Absolutely great experience... wonderful service staff. Had to get oil changed in my Pickup so scheduled an appt and took it in. The whole experience was wonderful. You have a great shop there., Had to get oil changed in my Pickup so scheduled an appt and took it in. The whole experience was wonderful. You have a great shop there., More

I took my 2005 ford super duty 6.0 liter lariot crew cab in because the engine was acting up. When it was bought the sales man really pushed the extended warranty so i figured i would use it. Not only was N in because the engine was acting up. When it was bought the sales man really pushed the extended warranty so i figured i would use it. Not only was NOTHING COVERED BY THE WARRANTY but they did the out of pocket repairs without even getting approval to do so. Then when i told them i didnt give them approval to do the repair they made me wait and put the broken parts back on. To top it off someone stole my ipod touch that had tons of personal info on it . The pickup barely runs and im out the cost of an ipod touch. I went to the manager and was told basicly sorry about your bad luck, now get out. Ive bought fords my entire life and after my experience with LITHIA FORD IN ROSEBURG OREGON I WILL NEVER BUY OR OWN ANOTHER FORD PRODUCT AS LONG AS I LIVE. Im completely disgusted with the entire un thoughtful un professional staff at lithia. The local Chevrolet dealer can thank lithia for making a few new car sales. Did i mention im a business owner that has company vehicle's? Im POSITIVE THEY WILL ALL BE CHEVROLET FROM THIS DATE FORWARD. More