Lithia Ford of Roseburg

Dealership has really poor customer service they don't call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corpo call you back they don't do the repairs properly and I've taken the vehicle back twice so far it still doesn't work the dealer ignores my calls corporate doesn't call me back the general manager won't call you back I would avoid this dealership. More

I bought a 2010 camaro from lithia ford of roseburg. It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I s It has had problem after problem and the dealership said I had a certain period to bring the car back and they'll fix any problems it might have, I spoke with them less than 24 hours later about EVERYTHING going on and they never charted it so "it never happened" and they would not make it right. The one thing they agreed to help with was the rim that was very bent and caused my car to need an alignment as well. They paid for a portion and I had to cover the rest and they did an alignment before the rim came in since they had to order it. I got 4 brand new tires before noticing the rim was messed up, and they promised they would realign it again after the rim was put on. They did not, they told me they did but they did not. And because of it my brand new front tires are messed up and I can't drive it because they are going to blow if I'm driving it. This is my only vehicle I can drive, I can't miss college or work but I don't have the money to buy new tires AGAIN and they won't help so I have to drive it and risk it. Not to mention the service department will not answer ever. More

Great people to talk to and deal with. Was in and out in no time. Was in and out in no time. More

Keven was extremely easy to work and talk with, he is very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of very straight forward, no nonsense and zero pressure, three qualities I value a great deal! Between he and Paul, we were in and out in about half of the time I expected, a very relaxing experience. More

Routine service handled promptly and efficiently. Service manage very professional. Would recommend this service center to anyone . Service manage very professional. Would recommend this service center to anyone . More

Service Department is inexcusably deficient. They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and the They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and they have failed twice in a row! More

Very friendly and personable. No high pressure sales. Listened to me and what I was looking for. No high pressure sales. Listened to me and what I was looking for. More

Very helpful and very polite people. Was a great experience working with them. They went through every possible option to help me purchase this vehicle. Was a great experience working with them. They went through every possible option to help me purchase this vehicle. More

We just purchased a 2021 F350 xlt from Lithia Ford Mercury. Easy to negotiate with. But upon driving the 250 miles home from that dealer in Roseburg, we discovered the tires on the 2021 F350 were wor Mercury. Easy to negotiate with. But upon driving the 250 miles home from that dealer in Roseburg, we discovered the tires on the 2021 F350 were worn more than they should have been for 9600 miles the odometer was showing. Upon checking the window sticker and the date on the sidewall of the tire they are not original to this truck, and they were manufactured 7.5 years ago. In 2015! Well, we purchased this truck to haul a camper. So we contacted our salesman, and for two days he did not respond. Then he responded with "well our service department said they were okay". We told him that 7.5 year old tires are not okay, and that when you purchase a 2021 you expect the tires to not be expired. Our salesman Cliff Bell then said "what is the size of the tire I'll look out back". Well we have heard nothing back. And who wants tires that have been removed off another vehicle for whatever reason? We are disappointed with this dealership, we should have done our due diligence, and checked the date on the tires... but it really didn't occur to us that they would remove the 2021 tires the vehicle came with and put on 7.5 year old expired set of tires. I mean who does that?! They won't even split the cost of getting tires that we can use. I would avoid dealing with this dealership due to their nonchalant attitude toward safety parts on their vehicles ... but I guess they feel what heck it isn't us that is going to have a blowout at freeway speeds in the summer hauling our family and camper. More

Great service! Fast, efficient and friendly customer service. It was easy to schedule an appointment. I did not have to wait to check in. All in all, it was a much Fast, efficient and friendly customer service. It was easy to schedule an appointment. I did not have to wait to check in. All in all, it was a much better experience than I have experienced with other dealerships. More