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Lithia Hyundai of Odessa - Service Center

Odessa, TX

3.9
729 Reviews
Call Service Center (432) 614-0345

729 Reviews of Lithia Hyundai of Odessa - Service Center

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June 13, 2024

As my service advisor she is a hard working woman I appreciated for helping me for my flat tire I had got on my 23 Elentra Thanks again 🫶🏽 More

by ANNALUJAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Lithia Hyundai of Odessa responded

Thanks a bunch for your kind words, It's reviews like this that make us excited to come into work every day.

Helpful
June 12, 2024

Over 2 hours to get oil changed is rediculous! Maybe get rid of all the salesmen standing around and hire more than 1 technicians. Seriously thinking about going back to Toyota More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

We are sorry to hear about your experience with us. We strive to provide excellent service to all of our customers and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

Helpful
June 11, 2024

Eric was amazing as always the other lady in the front was horrible!! If it wasn’t for the finance lady she would have made me go to another dealer she treated me so badly and other customers rushing them More

by Felicita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristine made it a horrible experience
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Jun 12, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback, Felicita. We appreciate your kind words about Eric and are sorry to hear about your experience with the other staff member. We will address this issue internally to ensure better service in the future. Thank you for your continued loyalty over the past 6 years.

Helpful
June 08, 2024

Helpful friendly got appointment set on issue with car and was taken care of quick More

by MIKE_21_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richardo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon!

Helpful
June 08, 2024

Everyone was friendly and they were able to service my pickup in a short time. More

by BEVANDDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon!

Helpful
June 06, 2024

Good service and nice service good service no need apoimemt fast delivery to my car More

by NONE23
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Lithia Hyundai of Odessa responded

Thankyou so much for choosing Lithia Hyundai of Odessa, we look forward to serving you again.

Helpful
June 04, 2024

Kristine Campbell was very friendly, helpful and polite! Technician Dalton Wilkins was friendly and very knowledgeable about and skilled concerning the work to be performed and that he performed! More

by DBBEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your five-star review. Our team always strives for the highest standards. We are delighted we made your experience a positive one.

Helpful
June 01, 2024

I like it and was very pleased with the service provided for what needed done on my car More

by Bonita Uribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy
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Jun 04, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, Bonita! We are thrilled to hear that you were pleased with the service provided for your car. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you for choosing Lithia Hyundai of Odessa.

Helpful
May 30, 2024

Great service. Easy to schedule an appointment, qualified technicians and great Customer Service. Prompt communication for any additional service needs in my car. More

by WILSON.HERRERA.Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
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May 31, 2024 -

Lithia Hyundai of Odessa responded

Thanks WILSON.HERRERA.Z for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

Helpful
May 28, 2024

My cheek engin light came on and they got me in and fixed it and my tires where leaking they fixed that also More

by SUZEQ_1960_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbe
Report | Print
May 31, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience, SUZEQ_1960_2000. We are glad to hear that our team was able to quickly address the issues with your check engine light and leaking tires. We appreciate your business and look forward to serving you again in the future.

Helpful
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