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871 Reviews of Lithia Hyundai of Odessa - Service Center
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Verified Customer
June 21, 2023
I was second in line and I was there almost two hours. The sticker was not changed on my windshield for my next service. My car was not reset. This was Poor service and what’s funny about it was it was th The sticker was not changed on my windshield for my next service. My car was not reset. This was Poor service and what’s funny about it was it was the service manager that did it. More
by Leonela Sanchez
Employees Worked With
Eric Gonzales
June 20, 2023
Eric Gonzales goes above and beyond for his customers. He makes sure we are in and out in a timely manner. So respectful and polite. I will continue to refer people here ans to Eric. He makes sure we are in and out in a timely manner. So respectful and polite. I will continue to refer people here ans to Eric. More
by Heilee
Employees Worked With
Eric Gonzales
June 10, 2023
I had 3 recalls to be taken care of, I tried for 3 months to get ahold of the service department and never got live person or left message after message for someone to return my call. Finally I ask for a man to get ahold of the service department and never got live person or left message after message for someone to return my call. Finally I ask for a manager and someone told me I could bring it by, I didn’t ever get a call back. Horrible communication skills from services. Might want to hire someone to answer their service sept telephone calls. More
by MTRAINOR2
Employees Worked With
Eric Gonzales
June 09, 2023
Tried to make appointment back in November and December 2022 could not get anyone to answer phone, left messages and no one returned call. Called in January was told they were not taking appointments. Call 2022 could not get anyone to answer phone, left messages and no one returned call. Called in January was told they were not taking appointments. Called back first week of March was told now had to have appointment, but none were available when I needed it. Finally was able to schedule an Appointment in May, had recalls done but had to order back up camera. Made appointment for back up camera and no one was there to accept vehicle. Had to leave could never get anyone to answer phones didn’t leave messages because no one returned calls. Came back in person and then had to wait 3 hours for repairs to be completed. I will NEVER used Lithia Hyundai again and will NEVER refer anyone there. More
by dkprewitt2010
Employees Worked With
Eric Gonzales
