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Lithia Toyota of Medford

Medford, OR

4.7
4,820 Reviews

1420 North Riverside Ave

Medford, OR

97501

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4,820 Reviews of Lithia Toyota of Medford

February 24, 2023

Always very friendly, easy to make an appointment, service is very fast and always keeps you informed with what they are doing More

by LADYWITHFROG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Feb 26, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

February 24, 2023

Great service. Speedy and reliable thus far. Comfortable waiting area and knowledgeable staff willing to answer all questions. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee, Julia Hamar, Zach Hamar, Vince Castano
Feb 26, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

February 24, 2023

I have worked with Brian and Scott in the past and each time it gets better - a real family experience that continues to grow. I appreciate their friendliness, their honesty, and their professionalism. T More

by mike123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Scott Weigand
Feb 26, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Mike, and we look forward to working with you again. Troy Kloke, General Sales Manager

February 24, 2023

Lithia Toyota in Medford, OR, is prompt and efficient with their services. The oil change was a late addition to a busy day and the dealership was great about getting our 4-Runner in and out! More

by JENRCANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jacobsen
Feb 26, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Jen, please let us know. Mark Grossman, Service Manager

February 23, 2023

First time at Lithia Toyota in Medford for a vehicle recall. All the staff I came in contact made sure I was being taken care of in a timely manner. I definitely felt welcomed and knew my vehicle was in More

by MightyLorena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Feb 26, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

February 23, 2023

They were very efficient and professional, and extremely helpful and polite to me. I appreciate their efficiency. More

by KEVINMARXCULHANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Feb 23, 2023 -

Lithia Toyota of Medford responded

Kevin, Thanks for sharing about your experience with Lithia Toyota of Medford. John and our team appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

February 22, 2023

Only dealership in are. Did NOT fix the problem. Parasitic drain on battery. Software update was supposed to fix. NOPE! If it's only the battery at this point, the dealershi More

by Havenone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not want to name anyone.
Feb 22, 2023 -

Lithia Toyota of Medford responded

We appreciate your business and this feedback. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mark Grossman, Service Manager

Feb 22, 2023 -

Havenone responded

As you can see from my above comment, the problem was not solved. I would contact you directly but I have already contacted the service dept both by phone and text. That was 10am, 3 hours ago. No reply from Lithia Toyota of Medford. So now what? And, what can you do for me??

February 22, 2023

Fast accurate service this time, much better than last time! I was in and out in 45 minutes. Thank you More

by AAINJVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Feb 22, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

February 22, 2023

Very pleasant experience. I always enjoy my visits to Lithia Toyota Medford. They always so helpful. More

by project57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John McNerny, Cate MacPherson, Charlie Whitley
Feb 22, 2023 -

Lithia Toyota of Medford responded

Thanks for your feedback on your recent visit to Lithia Toyota of Medford. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Troy Kloke, General Sales Manager

February 21, 2023

I came to buy my first new vehicle, and Luis helped me figure out the best new ride for my wants and needs. 10/10 would buy another car from him. More

by andreajane.lore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Feb 22, 2023 -

Lithia Toyota of Medford responded

It's great to hear that Luis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

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