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Lithia Toyota of Medford

Medford, OR

4.6
4,820 Reviews

1420 North Riverside Ave

Medford, OR

97501

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4,820 Reviews of Lithia Toyota of Medford

September 02, 2022

Quick in and out oil change, tire rotation, and inspection. The individual working the front desk has been very professional and He has been assisting me for years. John McNerny!!!! You rock man!!! More

by SCOTTCECILIANI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 05, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for John and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

September 02, 2022

It was very professional this is where I bought my first car. I would come back here again. More

by JENNYOTIS34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Bryce Beatty
Sep 05, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

September 02, 2022

Scott and Evan ( mechanic) were wonderful! They answered any of my questions I had. They called for Bart to come and get me and take me home. Everyone is very pleasant. Thank you again Evan f More

by Same
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Sep 02, 2022 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

September 02, 2022

My maintenance service was fast, easy and the employees were very professional and kind. I just hate going to the Lithia dealership because the company doesn’t do much for the community it was starte More

by Shobyoerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Sep 02, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this feedback. Mark Grossman, Service Manager

August 31, 2022

I am very disappointed with the service I got on lifetime oil change. Apparently you’re a second-class citizen if that’s all you come in for. Other customers who came in after me left before me. That’s not O More

by Keeka
Recommend Dealer
No
Employees Worked With
John McNerny
Sep 02, 2022 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

Sep 05, 2022 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

August 31, 2022

The service department at Medford Toyota is the best! Always attentive, friendly and helpful! I trust them! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Scott Knuepel, Julia Hamar
Sep 02, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

August 31, 2022

The initial contact was done via email and over the phone. We even selected the vehicle and paid a deposit with going into the dealership. When we went into the dealership to purchase the vehicle is wh More

by SBKOMINSKY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Barringer, Scott Weigand
Sep 03, 2022 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Troy Kloke, General Sales Manager

Sep 03, 2022 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Troy Kloke, General Sales Manager

August 30, 2022

salesman was really friendly and listened to what Iwanted and got my new vehicle ASAP. Thanks David. More

by JOE.MELTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Seus
Aug 31, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review, Joe! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

August 30, 2022

Very accommodating after I missed my 10:00 appointment. Got me in at 1:00! I am very appreciative! More

by KTEACHERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk
Aug 31, 2022 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

August 30, 2022

Brian Berg and his right hand man have amazing customer service. The experience I had was 100% perfect. More

by JR35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg
Aug 31, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Brian and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

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