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Lithia Toyota of Medford

Medford, OR

4.6
4,820 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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4,820 Reviews of Lithia Toyota of Medford

August 17, 2022

My recent COVID- prompted-unorthodox purchase from Lithia Toyota was such an easy process. I didn't feel pressured at any point, not even when wrapping it up and signing the documents. More

by TCARIAROCKS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rogers, Scott Weigand
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

August 17, 2022

Charged 172 first time and didn't find anything. Lowere to 85 dollars Charged 69 next time and balance 3 tires. Problem of vibration constantly not fixed. Will go to Grants Pass Toyota More

by JMPMSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarren Brown
Report | Print
Aug 21, 2022 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

Aug 21, 2022 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

August 17, 2022

Very helpful and fast service. There were many cars ahead of us but we were still done in a timely manner More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

August 17, 2022

Service was good. They were close to the time estimate of having my car done. The shuttle driver was very professional. More

by EDBROENSKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

August 17, 2022

The service personnel is always prompt, organized and friendly. I appreciate their attention to detail. More

by MARK@TERRAFIRMAGIF.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review, Mark! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

August 17, 2022

Good service, pleasant and respectful workers, nice relaxing waiting room and the service department we eficiente and very good work More

by LLOVETNURIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

August 17, 2022

I’ve been doing business with Lithia Toyota for many years and I have always found that they have excellent service and excellent service managers. More

by SHAUN_N_JESS2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review, and for choosing Lithia Toyota of Medford for your automotive needs! Troy Kloke, General Sales Manager

August 17, 2022

Our salesman Scott was absolutely amazing! He responded to all my texts about the arrival date of my car even on his days off. Had a great experience here. More

by GOBLAZERS0506
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, Scott Weigand
Report | Print
Aug 18, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that Scott had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

August 16, 2022

The salesman was great. The closer and management acted like they never wanted me to come back. Very deceptive and penny pinching. More

by THESOUTHWICKS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cate MacPherson
Report | Print
Aug 20, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Troy Kloke, General Sales Manager

Aug 20, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Troy Kloke, General Sales Manager

August 16, 2022

Friendly staff, get the job done efficiently. Wait times are not bad at all. Good people More

by DYLANI34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Aug 17, 2022 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

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