Here’s my experience purchasing a used 2010 Toyota Yaris from them during August 2013.
I overpaid for my car between $500-1,000 for a pre-owned, recertified Yaris with same options and condition per www.KBB.com.
Dealer used ‘Bait-n-Switch’ tactics with aftermarket part installation (ie: installing cruise control at $500 cost to them, but only dropped price by $200 when I tried to change my mind about installation). They also told me that the price couldn’t come down because they were putting new tires on the car. From my perspective that would have been something accounted for in the trade-in value they gave to the previous owner.
Dealership kept my car for days to install cruise, but when I picked it up cruise was not installed. It became my problem to work it out with the service department and drive it to their sister dealership for installation. What were they doing with my car for half a week??
Financing was a SCAM. They tried to slide me into a 6.915% interest loan when I knew my credit score was almost 700. They told me “it’s just a few more dollars”. It actually equated to $20/mo more for 72 months ($1,440 extra in payments!). A few months before my wife and I had purchased a 2009 Chevy Cobalt elsewhere and received a 2.99% loan instantly from a local credit union through a dealer.
Next, as a tired and worn down customer, I signed paperwork too quickly. A big mistake! The next day I found I was financing optional Gap Insurance of $650. I had it removed, but then they added non-optional Single-Interest Insurance of $65, stating that the lender required it (verified its validity with the lender, but my auto insurer had never heard of such a thing).
Overall, don’t go to this dealership unless you’re armed with your own financing, and don’t let them know you already have financing until you’ve negotiated the price. On second thought …just don’t go there.