Livermore Ford

The worst. April 2018-Leased a new Lincoln vehicle. For The worst. April 2018 -Leased a new Lincoln vehicle. For three years ALL of my lease payments were on time until my lease expired in 2021. At the t The worst. April 2018 -Leased a new Lincoln vehicle. For three years ALL of my lease payments were on time until my lease expired in 2021. At the time my mom was dying and I missed the end of the lease because I was staying at her house during her hospice. After she passed away I learned that the lease had been "charged out" the Ford National Recovery Center, which was reasonable given the expiry lease and no contact from me. Nov. 1, 2021 -FRNC shared I could go to a Ford Dealership and buy out the lease. That day I called and spoke with the Livermore Ford GM Steve S, explained the situation and made an appointment at 1:00 PM, specifically to work through buying out the lease. -After five hours at Livermore Ford working with Steve S., GM, Ahmed J. sales, and Yosuif B, finance completing the buy out. Including paying $20K w a check and financing $10K. -Steve S. himself spoke with Ford and the FNRC re how to complete the sale, where to sound the documents and payment since this was a charged out lease. -When I left the dealership on the evening of 11/1, I specifically asked if there was anything outstanding that I needed to do, and the answer was no. Nov 6, 2021 -Yosuif B. informed me that on the previous day, Nov 5, the $10K loan had been funded. Nov 20, 2021 -At 4:20 am in the morning two strangers are outside my house repossessing my car. I was not able to remove personal items. -I am a single mom with two children, and all of us were terrified re what was happening -As per the repo company, the car (that I paid for on Nov 1) with my personal items would be cleaned out in 48 hours. Nov. 21, 2021 -After multiple calls Ford shared that Livermore Ford / Steve S. sent my $30K payment to Ford, not to FNRC so Ford refused the check and it was sent to a lock box. Even though both are part of Ford, there are different payment addresses. As per the repo company, since FNRC didn’t receive the check, it looked like the car was stolen or “missing”, hence the repo. Because the payment was sent to the wrong address. -I sent a detailed email to the new GM, Matt Z., Trina B., and Yosuif B, to try to get a resolution, and get my car back. Nov. 23, 2021 (the day I am writing this review) -I currently have no car (day 4) which is hard for the week of Thanksgiving, I am out $20K in cash and $10K in a active loan - which I am making payments on... and it was reported to credit bureaus that I didn’t resolve this as I did on Nov. 1, and had a missing car.. I have been paying for Ubers these past four days. Today I requested a loaner, which I still do not have. There seems to be no urgency on the part of Livermore Ford to resolve this even though they have my $30+K. On a side note, my father died on Nov. 15, two days before the car was repossessed. We didn’t really need this cruel complication. When I consider that I paid every single three year lease payment on time and only missed the end of the lease and two months because my mother was dying, to doing everything that I was asked to do to resolve the buy out on 11/1, I am incredulous that this is how Ford and Livermore Ford treats customers?? Not to mention the high level of stress a late-night repo put on me, the kids, and my neighbors two days after my dad died. While I rarely provide feedback, this ongoing experience with Livermore Ford and those mentioned above, is too egregious to remain silent. More

Great Experience Buying a New Ford Exployer. Sales Person Jabari did a great Job, The same with the Finance Department as well as the Manager thanking us on the way out. Jabari did a great Job, The same with the Finance Department as well as the Manager thanking us on the way out. More

It was a good experience, very professional people in all departments! Facilities are clean and comfortable. departments! Facilities are clean and comfortable. More

Very good. I would give 100 stars if I could. Everyone was nice and professional. Especially the manager and an employee named Kevin if if I spelled it right. Very excellent. was nice and professional. Especially the manager and an employee named Kevin if if I spelled it right. Very excellent. More

Today experience was above and beyond. Great customer service. I Will be return again in future. service. I Will be return again in future. More

I ordered a 2021 Ford Bronco and they promised to sell it to me at MSRP. They stuck to their word and honored that price even though many dealers are marking them up right now. to me at MSRP. They stuck to their word and honored that price even though many dealers are marking them up right now. More

I’m very pleased with my experience with getting my car. I’m thankful for Josue and helping us to get the car. I’m enjoying my new car. Thank you Livermore Ford I’m thankful for Josue and helping us to get the car. I’m enjoying my new car. Thank you Livermore Ford More

Great experience from start to finish! Jay was excellent and the finance person was super helpful. and the finance person was super helpful. More

Terrible dealership. I bought a Tesla Model 3 from them, but they did not include the J1772 Charging Adapter even though it said in the ad it was included, they charged me for over $2000 of extras I did not but they did not include the J1772 Charging Adapter even though it said in the ad it was included, they charged me for over $2000 of extras I did not really want by deliberately being confusing during the signing process and lastly they now keep spamming me asking how I am enjoying my "Tesla Model S", they can't even get the correct car in their spam! I feel like they ripped me off, especially by adding the $2000 of needless extras, More

Unhappy customer. My dash got scratched in their possession and was not rectified. I bout the vehicle here and was unable to get customer satisfaction. possession and was not rectified. I bout the vehicle here and was unable to get customer satisfaction. More