Livermore Ford

Great customer service and communication with Louis in the fleet service department. We will continue to bring trucks in for service and warranty. the fleet service department. We will continue to bring trucks in for service and warranty. More

I’m writing to express my deep concern and disappointment regarding a recent issue with my vehicle an issue that has left me not only frustrated, but questioning the value and integrity of the maintenance an regarding a recent issue with my vehicle an issue that has left me not only frustrated, but questioning the value and integrity of the maintenance and protection plans I’ve trusted through Livermore Ford. I’ve been a loyal customer since 2016, having purchased and diligently maintained two vehicles through this dealership. I’ve also invested in both maintenance packages and extended warranties for peace of mind—believing that this would ensure proper care and protection for my vehicle. In December 2024, during routine maintenance at their service department, the brakes and calipers were marked “green”—indicating no cause for concern. Fast forward to April 4, 2025, I found myself paying $2,145.49 out-of-pocket to replace pads, calipers, and warped rotors—issues that, based on the December inspection, should never have escalated to this point if properly assessed. To add insult to injury, I was informed that neither my protective plan nor my maintenance package covered the necessary repairs. At this point, I can’t help but feel scammed. Not just by the fine print of the protection plan, but by the apparent failure in the service department’s December inspection—a failure that now costs me dearly. EDIT Thank you for the reply Mr. Rios, I have been trying to contact you since last week. Please reply to my emails or take my phone calls. More

Great customer service, professional,understanding supportive while willing to listen.said what he said he’s going to do supportive while willing to listen.said what he said he’s going to do More

been pass and pass to different advisor! only Sara expedites my service appointment and take care of me! Sara is Awesome only Sara expedites my service appointment and take care of me! Sara is Awesome More

If you need the job done right, talk to Feraz! No hassle and no xx! No hassle and no xx! More

Vernon was fantastic! He was professional, personable, and clearly explained the repairs and timeline. He made the whole process smooth and easy. His deep automotive knowl He was professional, personable, and clearly explained the repairs and timeline. He made the whole process smooth and easy. His deep automotive knowledge really impressed me. Double thumbs up! More

I had specifically asked for my interior to be vacuumed and they didn’t do it. They were interested in selling me their tires and not looking if the service was fully completed as expected and they didn’t do it. They were interested in selling me their tires and not looking if the service was fully completed as expected More

Sara was a great help and provided great service as a service advisor. I recommend them for your Ford vehicle service advisor. I recommend them for your Ford vehicle More

Sara is AWESOME! She has helped me twice with my Ford Escape maintenance. She also keeps you informed as far as what needs to be done with your vehicle. She does thin She has helped me twice with my Ford Escape maintenance. She also keeps you informed as far as what needs to be done with your vehicle. She does things in a timely manner. I’ve had a few service reps in the past here at this same location as I’ve been with Ford since 2014 & Sara is the BEST!!! I highly recommend her! She cares very much & she is very kind & polite to say the least. She too, is very friendly & again, very diligent with anything you put to her. More

Excellent service staff and technicians. Louis Lanza is professional and communicates any issues quickly so the down time is kept to a minimum. I highly recommend them for your fleet servic Louis Lanza is professional and communicates any issues quickly so the down time is kept to a minimum. I highly recommend them for your fleet service needs. More