Livermore Ford

Dealership was clean and organized. Service manager was helpful in identifying the services needed for my vehicle. Service manager was helpful in identifying the services needed for my vehicle. More

Go to concord! This place is a ghost town. Service takes forever (3 hours to inspect a tire and patch it) and there is no one here. They have a guest amenities kitc This place is a ghost town. Service takes forever (3 hours to inspect a tire and patch it) and there is no one here. They have a guest amenities kitchen that is never stocked, currently empty besides coffee. For the price of their cars you can get better dealership experience elsewhere. More

Very welcoming and fair on price. Nicolous was technical about the problem solving and trouble shooting. Maserati 2006. They seem qualified and trained and do the right job. Kenny , V Nicolous was technical about the problem solving and trouble shooting. Maserati 2006. They seem qualified and trained and do the right job. Kenny , Vernon. Yordano is very helpful staff. It’s is such a relief to have a reliable / honest car doctors ! More

Livermore Ford fixed my car unbelievably fast and washed it too. Faraz was the best. it too. Faraz was the best. More

Sara was awesome and super helpful. Very knowledgeable and customer centric. Highly recommended . She understand customer concerns and addresses them ina timely manner Very knowledgeable and customer centric. Highly recommended . She understand customer concerns and addresses them ina timely manner More

The worst customer service ever did a terrible job and late at that I was promised it by 9 and got at 2 late at that I was promised it by 9 and got at 2 More

Deceptive Sales practices. I purchased what was presented as an extended warranty for a "complete extended warranty coverage" lasting up to 100,000. It was called a gas-and I purchased what was presented as an extended warranty for a "complete extended warranty coverage" lasting up to 100,000. It was called a gas-and-go. The only thing I would need to replace was tires for the first 7 years. Well,, I have sinced discovered that the coverage they provided excluded the power train components, (the specific coverage I asked for) I learned a very expensive lesson and will never again give them any business More

This dealership has helped me get my dream car! I am so pleased with the help of the two sales men Dan “the car man” & David and general sales manager Ben for making my amazing deal. We have been s I am so pleased with the help of the two sales men Dan “the car man” & David and general sales manager Ben for making my amazing deal. We have been searching for a used jeep wrangler (in great condition) for the last 3 days and with our strict budget (out the door $25,000) we had very limited options, but we got the call from Dan “the car man”, who mentioned they had a 2021 jeep wrangler sport s in beautiful condition! After mentioning our strict budget, they eventually agreed on the deal through the phone. We drove the hour and a half from south San Jose to see the car. Absolutely perfect! I was so happy to find the car of my dreams within my budget! We will definitely be coming back when it’s time for my dad to get a truck. Thank you again to everyone who took part in making this deal happen More

The worst dealership I have ever encountered in my life! No one seems to know what they are doing. In December of 2023, I traded my leased. car for another one! I followed the sales person from the San Jo No one seems to know what they are doing. In December of 2023, I traded my leased. car for another one! I followed the sales person from the San Jose Alfa Romeo dealership to the Livermore Ford/Alfa Romeo Dealership. What happened was beyond description, and comprehension and am not sure how. this dealership is still in business. Their finance person Essan do not even work with him, absolutely refuse to work with him if they take you to him. After signing he did not give me a copy of my signed documents and when I refused to take the car the salesperson asked him to give me a copy of the lease, and he gave me missing documents. He never sent me in an email the full documentation as he promised. Two weeks after purchase he calls me and tells me he will lower my payments two hundred from $1,100 to $900.00. I told him he is calling the wrong person because my payment is no where near both numbers. It was lower. He started telling me show me the contract, I told him you have a copy why should I send you my copy. He argued and then he called back and said the software made a mistake in calculation and that I was right. But I have to still go back and sign a new lease contract, because they are having a lot of issues with Ally the financing company's software. I went and signed a new contract with all the same terms as original. Two weeks later was called to go back and sign again , I did , this was repeated 5 times. Two months into the lease and we were still dealing with the contract issues. But all issues were not software, the issues were no one knew in finance how to write a lease contract. Then I receive a renewal of registration for my previous car that I surrendered from DMV that I have to pay regisitration. They obviously did not notify DMV. Today, I checked with DMV about the license plate of my new car and DMV has no record of my car. I call the salesperson and they reply they will check on it, but they are off for the next two days and they will get back to me on Friday. I urge you All not to go to that dealership, and if you do pay close attention and don't let your guard down. They have no sense of customer service and respect to their clients once you sign a lease or purchase you are on your own. I rate this dealership no stars at all! Please beware when you go there. The Salesperson had the General Manager ask me not to talk to him and the General Manager helped me going forward. I did not understand what I did to deserve that disrespectful treatment. There are many other dealerships in the Bay area, I advise you not to go to the Ford Dealership and Alfa Romeo/Maserati dealership in Livermore if you can help it. What happened was utterly unacceptable. No customer should be treated that way, but the worst is they don't feel they did anything wrong. More