Livermore Ford

Great customer service, would highly recommend to anyone in the market for a new vehicle. Livermore ford exceeded my expectations. Great team effort to make the customer feel comfortable and relaxed and not in the market for a new vehicle. Livermore ford exceeded my expectations. Great team effort to make the customer feel comfortable and relaxed and not feel pressured. 5 stars at Livermore ford. More

Love the lifetime wArranty on powertrain... really enjoyed the process the sale staff was excellent ... The whole process was very easy and they found a way to make the deal work enjoyed the process the sale staff was excellent ... The whole process was very easy and they found a way to make the deal work More

Don in the service department was great. I’m not used to being fancy and going to the dealership but he made it easy and straight forward. being fancy and going to the dealership but he made it easy and straight forward. More

Recall on powertrain module. Very accommodating and friendly in picking up my car and taking it in. Checked my defective FOB. Called to tell me what was going on with the FOB. Very accommodating and friendly in picking up my car and taking it in. Checked my defective FOB. Called to tell me what was going on with the FOB. I appreciated everything they did in communicating. More

Unsatisfied Ford Owner Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot wit Brought Expedition in with 2 repairs, already knew what was wrong, charged me $215 for diagnosis same conclusion. Seat Belt not clicking into spot without pressing down button many, many, many times, back passenger door does not open from outside. Found on Ford Website all Seat Belts and mechanisms are Under Warranty due to Safety for Lifetime. Service said no only 3 years. My family is Ford owners. We purchased in cash (3) Vehicles. Expedition, Mustang Cobra, Mustang GT. Cost of repair for a seatbelt and inner door was quoted $1200.00 NO THANK YOU. I will not buy another Ford now and was planning to this year. During this time of the COVID-19, my husband out of work, this is price gouging. NO THANK YOU!!! More

Efficient and Courteous I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took l I had a 12:45 appointment. I waited on-site to have an 30,000 mile service. They stated it would be about 1 1/2 hours.... the actual service took less than one hour. More

First time maintenance on my car Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My Appointment easy to make and on time start of maintenance work. Minimal wait of one and one half hours in quiet waiting room and quick checkout. My first experience in bringing in a care for maintenance and it was a good one. More

Good Service We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even We had to bring in our 2015 Fusion for a "Recall" fix. The service adviser was very nice and helpful. The car was not only 'fixed' but they even washed the car for us, which was very nice. More

They are the PROs in professional. The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their profe The dealership has a quick lane for maintenance and a regular lane for managing issues-recalls. I have used both and am quite pleased with their professionalism, quality of service, and dedication to making me a satisfied customer. They found issues I never would have discovered and corrected them. I have been a loyal Ford customer since 1984 at Livermore Ford (Codiroli in 80-90s) They take the necessary steps to keep employees happy. It can be seen by the tenure of most of their staff. Keep it up! More

Friendly service to handle a recall. They also identified and took care of an oil leak and repaired a tire with a nail in it identified and took care of an oil leak and repaired a tire with a nail in it More