Livermore Ford

Mary went out of her way to take care of my needs. We had a rocky start due to unforeseen events, but she made the problems disappear. She did a great job and needs to be recognized for her result, We had a rocky start due to unforeseen events, but she made the problems disappear. She did a great job and needs to be recognized for her result, my satisfaction. More

Livermore Ford stands behind their products and work with integrity! I purchased a used vehicle from them with a lifetime powertrain warranty they provided at no cost. They replaced the engine and did subse integrity! I purchased a used vehicle from them with a lifetime powertrain warranty they provided at no cost. They replaced the engine and did subsequent follow up work at no cost. More

Lack of communication in your service department hard to get ahold of advisors had truck all day with a 730 appointment for 2 hours of work that’s why I set an appointment so my truck wasn’t tied up all da get ahold of advisors had truck all day with a 730 appointment for 2 hours of work that’s why I set an appointment so my truck wasn’t tied up all day More

I was looking for a certified Truck and while in contact with the dealer they said they would be reaching out once I provided them details of my needs. I received nothing but silence. With a huge down pa with the dealer they said they would be reaching out once I provided them details of my needs. I received nothing but silence. With a huge down payment and a 830 credit score you would think they might want to pursue a sale. Apparently not YOUR LOSS More

This dealership is my favorite. Vernon is very knowledgeable and can execute his job it with class. He is the best, busy and still always attentive. It was, awesome working with Ve Vernon is very knowledgeable and can execute his job it with class. He is the best, busy and still always attentive. It was, awesome working with Vernon and Kenny and I appreciate the extra mile you went for me. More

I was there primarily for the annual service. Advisors were helpful and the tech I spoke with was very knowledgeable and took the time to answer my questions. Advisors were helpful and the tech I spoke with was very knowledgeable and took the time to answer my questions. More

Great customer service and communication with Louis in the fleet service department. We will continue to bring trucks in for service and warranty. the fleet service department. We will continue to bring trucks in for service and warranty. More

I’m writing to express my deep concern and disappointment regarding a recent issue with my vehicle an issue that has left me not only frustrated, but questioning the value and integrity of the maintenance an regarding a recent issue with my vehicle an issue that has left me not only frustrated, but questioning the value and integrity of the maintenance and protection plans I’ve trusted through Livermore Ford. I’ve been a loyal customer since 2016, having purchased and diligently maintained two vehicles through this dealership. I’ve also invested in both maintenance packages and extended warranties for peace of mind—believing that this would ensure proper care and protection for my vehicle. In December 2024, during routine maintenance at their service department, the brakes and calipers were marked “green”—indicating no cause for concern. Fast forward to April 4, 2025, I found myself paying $2,145.49 out-of-pocket to replace pads, calipers, and warped rotors—issues that, based on the December inspection, should never have escalated to this point if properly assessed. To add insult to injury, I was informed that neither my protective plan nor my maintenance package covered the necessary repairs. At this point, I can’t help but feel scammed. Not just by the fine print of the protection plan, but by the apparent failure in the service department’s December inspection—a failure that now costs me dearly. EDIT Thank you for the reply Mr. Rios, I have been trying to contact you since last week. Please reply to my emails or take my phone calls. More

Great customer service, professional,understanding supportive while willing to listen.said what he said he’s going to do supportive while willing to listen.said what he said he’s going to do More

been pass and pass to different advisor! only Sara expedites my service appointment and take care of me! Sara is Awesome only Sara expedites my service appointment and take care of me! Sara is Awesome More