Livermore Honda

Worst service experience I’ve ever had. I brought my car to Livermore Honda for an alternator and battery replacement, and when they gave it back, my windshield had a huge crack they never I brought my car to Livermore Honda for an alternator and battery replacement, and when they gave it back, my windshield had a huge crack they never disclosed. They only admitted fault after I proved it with tow-truck photos and dash cam video. The Assistant Service Manager, Daniel Oliveira, showed zero concern, dodged responsibility, and pushed me off to others. Communication was terrible — no callbacks, broken promises, and I had to keep showing up in person just to get updates. They even failed to order my replacement windshield the first time, offered no loaner car, and never honored the discount they promised for all the inconvenience. Livermore Honda damaged my car, denied responsibility until forced, ignored me at every step, and provided the worst customer service imaginable. Avoid this place at all costs. More

I had a great experience purchasing my new Honda Accord, everyone was very helpful. Thank you everyone was very helpful. Thank you More

Helpful and courteous folks Helpful and courteous folks, who provided correct quotes, information. They made sure Car is inspected for all points. Thanks who provided correct quotes, information. They made sure Car is inspected for all points. Thanks More

It was good I wish there were photos and video proof of the recommended services. Mercedes-Benz technicians do this with a video walk-through and it's really amazing. It's a lot easier for me to say yes to the recommended services. Mercedes-Benz technicians do this with a video walk-through and it's really amazing. It's a lot easier for me to say yes to high priced service numbers versus just trusting what someone says especially when the service representative that calls me back doesnt have enough information to answer my questions More

I like this new car . They are all friendly and nice .thank you for the service They are all friendly and nice .thank you for the service More

My needs were fully met replacing the tires on my Honda. Justin was able to get the work done quickly. Justin was able to get the work done quickly. More

I have been awaiting an extended warranty check refund for 4 weeks. Should be faster in my view Sold an extended warranty when the car already had one Send my$3.8k owed make it a priority for 4 weeks. Should be faster in my view Sold an extended warranty when the car already had one Send my$3.8k owed make it a priority More

Very friendly. But I liked that they were down to earth and really helped me out. They were concerned about my outcome and I am so glad I bought the beautiful car a But I liked that they were down to earth and really helped me out. They were concerned about my outcome and I am so glad I bought the beautiful car at the Livermore Dealership. I even kept the dealer license holder plate on my car. I appreciate the car care kit Honda sent me too. I called around to different dealers and didn't want to go through the pressure the salesperson put on me, just my feelings. thank you the team for me! More

Anniversary service for our Honda CR-V was comprehensive and prompt. The service department was doing a great job. and prompt. The service department was doing a great job. More

Alex in the service department always take great care of my Honda!!! Keep up the Great work Alex!! my Honda!!! Keep up the Great work Alex!! More