Lokey Kia - Service Center

Past experience would rate 5. Had issue with service leaving oil filled cap off. Now no one will return call. leaving oil filled cap off. Now no one will return call. More

Lokey’s is great, that’s why I travel up there from Downtown St Pete. Downtown St Pete. More

Nice accommodations at this here particular Kia dealership. Comfy good coffee and not too crowded. dealership. Comfy good coffee and not too crowded. More

I have been with Lokey Kia since the purchase of my 2013 Kia Soul. They have given me excellent service in every way possible. Kia Soul. They have given me excellent service in every way possible. More

Love the life time oil changes, the service staff was polite and the waiting area has awesome coffee, tea, hot coco, water and DONUTS! polite and the waiting area has awesome coffee, tea, hot coco, water and DONUTS! More

Dave Woodman has always been so helpful... that is one of the reason I keep coming back... of the reason I keep coming back... More

Everyone was very helpful.Showed you where to sit and Everyone was very helpful. Showed you where to sit and coffee, ect. Midway the young man came out to explain about an issue... But it was ok. Everyone was very helpful. Showed you where to sit and coffee, ect. Midway the young man came out to explain about an issue... But it was ok. More

Came in for a lifetime oil change that came with my used vehicle purchase. I scheduled online and waited for the car. vehicle purchase. I scheduled online and waited for the car. More

Infrastructure at service center is inadequate. Long line to drop off car. When car is completed sometimes blocked in and takes time to get car free. Small office for service writers makes it diffic line to drop off car. When car is completed sometimes blocked in and takes time to get car free. Small office for service writers makes it difficult to get in. Waiting area is noisy and too close to the rest of the dealership More

The Dealership is great, however the service department sucks! First, I had to stand and wait for a few minutes.when there was no one else in line. The agent at the desk where I was standing did not greet sucks! First, I had to stand and wait for a few minutes.when there was no one else in line. The agent at the desk where I was standing did not greet me, warmly or otherwise. After I waited for about 5 minutes without being greeted, Another customer walked in and went right to the 2nd desk, and got helped immediately! Why didn’t the agent at the second desk wave me over and help me? When the agent finally unconvinced himself and decided to help me, he never made eye contact with me. I handed him the letter about the recall on my vehicle, and again with no eye contact, handed it back without looking at it (again no eye contact) and said keep it for my records. He told me it would take about an hour. After two hours and many other customers had been called for their vehicle and I noticed the waiting room was mostly empty. I went to the glass booth and encountered the same agent, who said, “Stand by, I’ll be right with you( no eye contact, and no other customers or agents in the booth. While he was doing everything but helping me,I looked out the window and saw my car in the lot, which I pointed out to him. Then and only then did he come around the desk and go to a nearby desk for my paperwork. I asked why my car was sitting out there done, and I wasn’t called. I did not get a reasonable explanation except he said something like, “It’s probably my fault, everybody left me” Not a pleasant experience for me! More