Lokey Kia - Service Center

They were able to get me right in (after an unexpected issue), got me in a loaner car anticipating my repairs to take some time (after ordering parts, etc) but were able to get it all fixed up on a matter issue), got me in a loaner car anticipating my repairs to take some time (after ordering parts, etc) but were able to get it all fixed up on a matter of hours. More

Dave W in the Lokey Kia Service department is always very straightforward and helpful when we take our car in for service. We always ask for him. straightforward and helpful when we take our car in for service. We always ask for him. More

Dave is the best. He listens to what you have to say and give a honest solution. Customer service is always excellent besides the great car service that is provided. give a honest solution. Customer service is always excellent besides the great car service that is provided. More

We received a recall notice for my 9 yr old Sedona. We made an appt a week ahead of time. We paid caretaker to watch our special needs child while we dropped off the car, and I drove husband home in anoth made an appt a week ahead of time. We paid caretaker to watch our special needs child while we dropped off the car, and I drove husband home in another car. When we arrived in the driveway, we got a call that the parts were ordered and come get my car. A whole 20 mins and $100 caretaker charge to drop off a car so you could order PARTS? Nobody told us they were just ordering parts! Why did they not do so a week earlier? The recall and my vehicle are in the system. To make matters worse, now that the parts are in and we have ANOTHER appt and caretaker hired, we got a text that asked permission to text me further (and I acknowledged yes since I thought it was about the service) but it was a LOKEY salesman asking if we just would rather sell our car and buy a new one from Lokey!! At $100 an hour for a caretaker, and 3 hours just to drop off an get the car in all ($300), we are paying through the nose for the inconvenience of your FREE recall repair. Very sad. These are the 2 main reasons a lot of people do not like going to dealerships for service. Inconsideration of repeated visits AND upselling to new cars constantly. Plus, we are STILL waiting to get the initial recall issue fixed!!! More

Very crowded waiting room. Long wait for service. Very crowded waiting room. No where to social distance. No snacks but water was available. Long long long wait for service crowded waiting room. No where to social distance. No snacks but water was available. Long long long wait for service More

Twice I have had tiers replaced free of charge recently saving me 2 or 3 hundred bucks! Worth the wait time! Friendly service comfy wait room with coffee and snacks! saving me 2 or 3 hundred bucks! Worth the wait time! Friendly service comfy wait room with coffee and snacks! More

Chris Cosgrove is a tremendous asset to your dealership. The service was preformed quickly - overall a great experience. I always love going to Lokey Kia The service was preformed quickly - overall a great experience. I always love going to Lokey Kia More

Quick service. Much quicker than in other dealerships I’ve been to. However didn’t offer a free car wash with the service as I was usually getting it in other places. And Chris was very friendly and nice I’ve been to. However didn’t offer a free car wash with the service as I was usually getting it in other places. And Chris was very friendly and nice. More

Had some issues but they took care of it and All is well! Bo and Dave and Tom are great! Jack in sales is great as well! This is for the purchase of a new car and had to have some follow work done well! Bo and Dave and Tom are great! Jack in sales is great as well! This is for the purchase of a new car and had to have some follow work done on the new car and another Kia we purchased in 2013. Love both vehicles! The place is so busy they need more space in the lot and building! Also had excellent service and follow up from our sales mgr. More

Brittany in service has been very helpful. The issue is with the service itself. I had to bring car back twice for same repair. Toss in a tire rotation or clean it or something for the hassle. with the service itself. I had to bring car back twice for same repair. Toss in a tire rotation or clean it or something for the hassle. More