Lokey Kia - Service Center

This dealership is a service nightmare. I don't really think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know wha think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know what i was told to have my SUV repaired and they took what ever short cuts they could and said its all fixed. I'm still waiting for a call from the service director. Buyer beware... More

Sales was a long process... many hours for word/approval and was asked to sign before I knew the interest rate. Service dept, Ron is very nice and goes out of his way. Some issues with brakes, windshie and was asked to sign before I knew the interest rate. Service dept, Ron is very nice and goes out of his way. Some issues with brakes, windshield fog...(2007 Sportage) Asked for and rec'd car alarm and mud flaps to insure 10 rating. More

This is the most dishonest dealership I have ever dealt with. They promise and then don't fulfill. Not people oriented or sympathetic to your problem. Do not honor or attempt to honor the KIA Warranty-- with. They promise and then don't fulfill. Not people oriented or sympathetic to your problem. Do not honor or attempt to honor the KIA Warranty--Out for all the money they can make. I had a van with 20000 miles on it and the engine blew. I was charged 8000.OO to put in a new engine or given the option of accepting 2400.00 on my van for a trade in. There was no way they were going even to try to honor the warranty. I did not have ALL of the receipts for my oil changes--only three--so they will not honor the warranty--- I owed 6000.00 on my van-now I owe 14,000 ---STAY AWAY FROM THIS DEALERSHIP!!!!!! More