Lokey Volkswagen - Service Center

Brian took over all of my concerns! I had to cancel several times, they accepted me. upon arrival, Brian was ready for my car, made me comfortable & listened and checked each concern wit I had to cancel several times, they accepted me. upon arrival, Brian was ready for my car, made me comfortable & listened and checked each concern with respectful ability. ..and belief in his team!!! no stress and impressed that's Brian and his team!!! More

Exceptional place to shop and have your car serviced!! The entire organization has been top notch! The folks at Lokey make me feel welcomed and valued as s customer. You have all of my business as long a The entire organization has been top notch! The folks at Lokey make me feel welcomed and valued as s customer. You have all of my business as long as this service continues. Don’t change a thing! More

Visiting Volkswagen Dealer Clearwateri I was there to check the fan the engine start/stop switch and the service personnel went out their way to service the car as soon as it was possible I was there to check the fan the engine start/stop switch and the service personnel went out their way to service the car as soon as it was possible .i was very please with the service and the education provided. More

60K service The team at Lokey always takes good care of me. No complaints. Everyone is courteous and patient when answering questions. They keep my car in top sha The team at Lokey always takes good care of me. No complaints. Everyone is courteous and patient when answering questions. They keep my car in top shape. More

Top-notch professional service I have used this service department a few times, and each time I have a top-notch professional experience. It is a pleasure to bring my vehicle there I have used this service department a few times, and each time I have a top-notch professional experience. It is a pleasure to bring my vehicle there for service. Kevin Mandy is great. More

Nice Job guys. I made the appt, when I showed up they were ready, knew I was coming, had the paperwork done. Ready to go. Kept me advised of time left to go for co I made the appt, when I showed up they were ready, knew I was coming, had the paperwork done. Ready to go. Kept me advised of time left to go for completion of service. Adequate waiting area. More

Informative friendly Keep up the good work! Service check in guy was helpful and checked on us a couple of times. Hunter from sales saw us and spoke for a few minutes! W Keep up the good work! Service check in guy was helpful and checked on us a couple of times. Hunter from sales saw us and spoke for a few minutes! We purchased a car from him I the past. He is awesome and since I am commenting on him mostly he deserves a raise and free lunch for a week! More

Stay on top of everything Brian was wonderful to work with and did everything he could to help me out. However they had my car for about a year and they couldnt find the root c Brian was wonderful to work with and did everything he could to help me out. However they had my car for about a year and they couldnt find the root cause of my issues. They put bandaids on the problem and it wasnt until i was out of my warrenty that the found the root cause. Brian understood my position and was able to help negotiate the price down for me. He is a true customer adcocate, but after taking my car there 7 times over 15 months, it worries me that other issues were overlooked and not caught. Also ask for a report of all error codes your car throws, apparently they dont keep copies of this and these errors can be erased to look like the car never had the issue. Brain does good work but he is limited by his manager who makes me questions this companys integrity. Overall you have to be your own advocate and ask for proof of everything as its happening since they dont keep records. Also my airbags were replaced due to a recall, but now my liner is pealing away from where the airbags are. They told me this was normal wear and tear, but if they have to remove the pieces holding the linning in place to get to the airbage.. how is that normal wear and tear? This is the better of the the dealerships ive dealt with during my 15 years as a vw owner and 3rd vw. These issues seem to be a culture across the company, which is why I wont buy another vw. However if you have to go to a dealership, this is one of the better ones. And you wnat Brian as your guy. The other are non responsive in my past experiences and Brian is always willing to keep you in the loop and walk you through things. He truely is the saving grace of Lokey. More

Professional und on time Oil change and overall inspection very well done and in a timely manner. Have long standing relationship with this location. (more than 10 years). Thi Oil change and overall inspection very well done and in a timely manner. Have long standing relationship with this location. (more than 10 years). This should tell you all. More

Great Experience Easy process. Price was just as quoted and work was done correctly. They took good care of my care while it was there. I will use them in the future. Easy process. Price was just as quoted and work was done correctly. They took good care of my care while it was there. I will use them in the future. More