Lone Star Cadillac

i purchased a preowned lexus (the second vehicle i've purchased from massey cadillac) that was sent through the service department's 72 point inspection or whatever it is, and 15 days after i go home wit purchased from massey cadillac) that was sent through the service department's 72 point inspection or whatever it is, and 15 days after i go home with this car...the brakes begin to perform badly. i make an appointment to have them looked at, and i'm told the problem can be fixed for over $700! apparently the front rotors are warped and the brake pads are thin. my question...how was this missed when the car was "made ready" by this service department? i did not receive any answer that made sense...was told only that i probably "drive hard"...oh yes...i'm a hard driver that ruined a set of rotors and brake pads in a matter of 15 days! because i am not local to garland, i decide to have this JUST RECENTLY purchased car repaired at a reputable service department in my home town for almost half the cost i was quoted, and they are able to determine that the rear rotors are bad as well. i'm EXTREMELY disappointed in this purchase and the response i received from the staff there at massey cadillac. it makes me wonder what other issues were not addressed with this vehicle. i realize i purchased a used car, but i did so with a peace of mind that came from my buying it from a "reputable" dealer such as massey. well, that peace of mind is lost forever. i'm a customer that will NEVER do business with massey cadillac again! More

Service advisor forgets to write down items to be fixed, resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service mana resulting in having to bring back car. Dealer will send coupons (some are expired) dealer does not want to honor them unless approved by service manager. Item fixed not fixed (driver seat and track) had to have corrected at another Cadillac dealer. Mechanic missed diagnosed issue on my second car, also a Cadillac, had to take elsewhere. Not a good dealer at this time. Adverties they are a SONIC dealership that excels in service. I would not even buy a car from them. More

Everyone were friendly and most informative, we just forgot the General Managers name and we do apologize. We were very well served, that is why we keep coming back. Bravo Zulu to all! forgot the General Managers name and we do apologize. We were very well served, that is why we keep coming back. Bravo Zulu to all! More

When the lease was due on my wife's Acura, we began looking at similar cars. She really liked the Cadillacs and test drove the ATS and CTS cars. Lesly was very friendly and knowledgeable about the ca looking at similar cars. She really liked the Cadillacs and test drove the ATS and CTS cars. Lesly was very friendly and knowledgeable about the cars and was understanding when she came back for a second test drive of each and when I did my test drives on a different day. I know that takes a lot of their time. As we negotiated the deal, Lesly had my wife's Acura appraised and said that he would call her with the results of the appraisal so we could continue negotiations. No phone call that evening. We called Lesly on his mobile phone, no return call. We called the dealership, Lesly was not available. So we went to the local Lexus dealership and bought a car there instead. A little more money, but sometimes the level of service is worth that. The Cadillac was a fine car, and was the top choice, but apparently Lesly and Massey did not want to do a deal. More

very good employee...did what he said he was going to do ...knows his product...made me feel welcome from the get go...yes I will recoment and going to recoment this dealer ship to others. ...knows his product...made me feel welcome from the get go...yes I will recoment and going to recoment this dealer ship to others. More

Everything went smoothly. I feel pretty satisfied with the deal and the level of co-operation. The amount of 'dickering' was very little. I also recieved an iPad. Very cool. the deal and the level of co-operation. The amount of 'dickering' was very little. I also recieved an iPad. Very cool. More

No BS @ Massey. It's not as close as another Cadillac dealarship to me but well worth the extra drive. They were willing to sell me a new special order ATS with almost no profit! dealarship to me but well worth the extra drive. They were willing to sell me a new special order ATS with almost no profit! More

I visited Massey to look at a used CTS. After talking with George Diaz, who was very knowladgable about the cars and all the offers from the dealership, he presented a lease offer on a new ATS with terms with George Diaz, who was very knowladgable about the cars and all the offers from the dealership, he presented a lease offer on a new ATS with terms I was looking for. During the purchse process George, the dealership manager, and the Massey finace team went well out of their way, even working a little past closing time, helping me get the documents we needed to secure financing. At no point did they seem frustrated or pushy during my purchase, which I liked very much. I walk away from deals when I feel rushed or pressured to make the purchse. Every employee in the Massey dealership I came into contact with if they didnt stop to talk they at least said hello and acknowledged me. I gave the ratings I did because I feel the Massey team is a great group of people who are not there to just sell a Cadillac and get you out the door so they can move on to the next sale. I will definitly return to Massey for my next car purchse, hopefully its a CTS-V. More

The best car buying experience I have ever had your team went beyond our expectations to get our dream car. Thanks for everything you will always have our business. I will absolutely recommend family & f went beyond our expectations to get our dream car. Thanks for everything you will always have our business. I will absolutely recommend family & friends to purchase their next vehicle to your dealership. More

Wonderful experience! We bought a 2010 Suburban from them and we live in Louisiana. Was very pleasantly surprised when we received it 2 days after purchasing it from John over the phone. It was everything he and we live in Louisiana. Was very pleasantly surprised when we received it 2 days after purchasing it from John over the phone. It was everything he had promised and more! Alexa (finance dept.) is wonderful and a very personable lady. Everything went very smoothly all the way to the end. More