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Lone Star Cadillac
Garland, TX
252 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 252 reviews
September 04, 2010
After a horrific ordeal with another dealership we were driving down the highway and thought why not? We stopped to inquire about a couple of used vehicles. The salesman was pretty friendly and offered to driving down the highway and thought why not? We stopped to inquire about a couple of used vehicles. The salesman was pretty friendly and offered to show us a couple cars. He also mentioned the new car incentives. We decided to go eat and talk about it. When we got back to the dealership Franklin sat us down and discussed out options. When we decided on the new car but knew we were upside down in our trade he spoke with the general manger, Nasu. He immediately came out of his office (WOW) and met us. He discussed out options with us and showed the vehicles he had to offer. After decided, we went into his office and he worked the deal right then and there with us. There was no back and forth between the salesman and manager or the added hassle of dealing with multiple people. I highly recommend this dealership and this service to anyone looking for a Cadillac. More
by hilltara
Employees Worked With
Franklin Martin, Nasu, Franklin Martin
September 20, 2009
I RECENTLY WENT TO MASSEY CADILLAC TO PURCHASE A USED VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO VEHICLE. UPON ARRIVING, I WAS GREETED BY ATA BARAKAT AND WAS TOLD I COULD TAKE THE CAR FOR A TEST DRIVE. I WAS ONLY ASKED FOR A DRIVERS LICENSE TO DO SO. I WAS INVOLVED IN A COLLISION WHILE TEST DRIVING THE VEHICLE AND WAS BY ATA BARAKAT THAT IT WAS MY FAULT AND ACCORDING TO TEXAS LAW, I HAVE TO PROVIDE MY INSURANCE TO THE OTHER PERSON. I ASSUMED THE DEALERSHIP WAS INSURED BECAUSE I INITIALLY WAS NOT ASKED FOR MY INSURANCE WHEN ARRIVING AT THE DEALERSHIP. ONCE I REFUSED, ATA BARAKAT THREATENED TO CALL THE POLICE IF I DID NOT COMPLY. AFTER WAITING FOR AN HOUR AT THE SCENE OF THE ACCIDENT, WE WENT BACK TO THE DEALERSHIP BECAUSE THE POLICE DID NOT ARRIVE. UPON ARRIVING AT THE DEALERSHIP, THE DEALERSHIPS SUPERVISORS AND MANAGERS CAME OUT AND ASKED FOR MY INSURANCE. THEY DID NOT EVEN BOTHER ASKING IF I WAS ALRIGHT. THEY HAD ALSO BLOCKED MY CAR IN, SO THAT I WOULD NOT LEAVE. I WAS AGAIN THREATENED BECAUSE I REFUSED TO PROVIDE MY INSURANCE. I WAS TOLD THE POLICE WOULD ARRIVE AT THE DEALERSHIP AND HANDLE THE SITUATION. AFTER WAITING AN HOUR AND A HALF, I DECIDED TO CALL THE POLICE TO HANDLE THIS. THE POLICE ARRIVED AND MADE THE DEALERSHIP MOVE THE VEHICLE BLOCKING MY CAR AND WERE TOLD THAT I DID NOT HAVE TO PROVIDE THEM WITH MY INSURANCE. I WAS TREATED VERY INAPPROPRIATELY AND UNPROFESSIONALLY. I WAS TOLD THAT MASSEY CADILLAC IS THE 6TH LARGEST CADILLAC DEALERSHIP IN THE NATION, I WOULD RANK THEIR PROFESSIONALISM TO BE THE WORST IN THE NATION. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. More
by NEVXOSH
Employees Worked With
ATA BARAKAT
