Lone Star Cadillac

I thoroughly researched this dealership before visiting and read the reviews from previous clients. I was estatic over the employees kindness and caring to see that I was taken care of. This also goes for and read the reviews from previous clients. I was estatic over the employees kindness and caring to see that I was taken care of. This also goes for the gentlemen that were not part of the sale. I have to say that this was the best car buying experience I have ever had. I was very hesitant about going to a dealership just from prior experiences. Your team Mr. Bies has lived up to the awards received thus far. A big thank you to Ata the sales gentleman that helped me purchase the SRX and Joey. It was a pleasure doing business with Massey Cadillac and I will refer anyone who is looking for a car. It is nice doing business with people who care. More

The dealership was absolutely professional from the time we first drove onto the lot until we drove off with our new Cadillac cts! Our sales consuultant, Franklin Martin, was as friendly and responsive as we first drove onto the lot until we drove off with our new Cadillac cts! Our sales consuultant, Franklin Martin, was as friendly and responsive as we could have asked...he's just a downright good guy who we felt we could totally trust. We can recommend Massey Cadillac to anyone interested in quality cars and a quality experience. Thank you!! Mike & Jo Ann Liles More

We went to a couple other Cadillac dealerships in the area first but were not happy with them. We met with sales people, told them what we wanted and had to go back twice to each one to follow up and as area first but were not happy with them. We met with sales people, told them what we wanted and had to go back twice to each one to follow up and ask more questions. No phone calls, no follow ups, nothing from the dealership side. They were waiting on us to come to them. Furthermore, they didn't seem to be really interested in us or selling us a car but more interested in their google searches on their computer screens in their showrooms. However, once I got to Massey, there was plenty of communciation, follow up and an honest desire to make sure what we got was exactly what we wanted. It took a bit of work but they were happy to see us and always had a prompt greeting when we got to the dealership. Great job Massey!!! More

Internet team headed by, Mr. Joey Wilhoite, responded surprisingly fast and prepared with all data on available vehicles.Upon my subsequent visit to the dealership, sales associate, Mr. Sam Shamshiri, wa surprisingly fast and prepared with all data on available vehicles.Upon my subsequent visit to the dealership, sales associate, Mr. Sam Shamshiri, was more than diligent in qualifying and ascertaining our vehicle preferences and doing his utmost in presenting all available choices. The sales process all the way through with finance manager, Alexa Gunaca, was equally efficient. From the perspective of a retired thirty five year tenured General Motors Sales and Marketing employe, I can truthfully say that the Massey/Sonic Group is solidly hitting all the bases. Great customer interface and after sales follow-up. More

I hate car buying......but Richard made it practically painless. I never thought of myself as a Cadillac owner, until now. I LOVE THIS CAR!! painless. I never thought of myself as a Cadillac owner, until now. I LOVE THIS CAR!! More

My life experiences cause me to avoid Dallas. I called Mr. Bies because of a referral by Jerry Reynolds. My statement to Jerry was that I preferred not to do business in Dallas and preferred Ft. Worth and Mr. Bies because of a referral by Jerry Reynolds. My statement to Jerry was that I preferred not to do business in Dallas and preferred Ft. Worth and had contacted a dealer there. After calling Mr. Bies, I had a better feeling about trying the Massey dealership. I have been in the engineering business for 40 years and have done my research....I knew exactly what I wanted,the value of the CTS Coupe Premium as well as my trade in. They had the car I wanted, the offer was better than I had expected and the experience was more than pleasant. Mr.Etienne is to be commended for his professionalism, attitude and likability. Thank you for a great day. Harlan Boswell More

I bought a used car from them a few weeks ago and got a fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little troubl fair price for it. It had a few minor aesthetic problems (some scratches and the side mirror lens was broken). Though I initially had a little trouble getting these things fixed, they ended up picking my car up from my work and giving me a loner car. The next day they brought it back with everything fixed for no charge. More

This was my first experience at using the internet to locate an automobile. We came to Massey from out of state and it was well worth the trip. Everyone was very helpful and did everything possible to locate an automobile. We came to Massey from out of state and it was well worth the trip. Everyone was very helpful and did everything possible to make our purchase possible. We are very happy with the purchase and would definitely recommend your dealership to anyone looking for a Cadillac. More

Massey Cadillac has become a business that I have officially recommended to several of my friends, some resulting in additional business for Massey. I've witnessed Thomas Bies, the General Manager, g officially recommended to several of my friends, some resulting in additional business for Massey. I've witnessed Thomas Bies, the General Manager, go above and beyond to ensure satisfaction for his customers. He's very approachable and very enjoyable to work with. Thanks to Moe Serour's customer service in the service area, I am a repeat customer for my car care needs. He very quickly learned exactly how I want my car cared for and has not disappointed me yet. Per my initial request, he continues to thoroughly check my car for damages such as scratches, knows exactly how I want it washed each and every time, and remembers to ask for my favorite mechanic - all without ever having to remind him. More importantly, I completely trust his judgement when he recommends service needs for my car, thus I never feel taken advantage of. I recommended Moe to my friend who also purchased a car at Massey and she quickly understood why. I highly recommend Moe to anyone looking for an excellent service advisor that you can trust! Stephen Rattan has become my favorite mechanic at Massey. His knowledge, experience, and straight-forward approach to recommending service needs is greatly appreciated. I trust Stephen's work enough that my service consultant always asks Stephen to work on my car for me. I don't know if am even supposed to request a specific mechanic, but that's the kind of customer I am, and Thomas, Moe, and Stephen never let me down. More

I have to say that when my daughter and I walked in the door on Friday 8/24 Bill Scarbrough introduced me to Lesly Etienne and they both went above and beyond to help the two of us. Edwin Carter was who I door on Friday 8/24 Bill Scarbrough introduced me to Lesly Etienne and they both went above and beyond to help the two of us. Edwin Carter was who I orginially asked for but he was tied up with a customer. We were there at the dealership about 4 hours & they allowed my daughter to take the SRX Crossover home and we thought the deal would be closed on Saturday. When we returned on Saturday we realized that the deal did not go through and my daughter was highly disappointed as well as myself. It took over a week to get the approval done & we were not expecting to put $ down to seal the deal but had to. On Friday, August 31st we signed the papers and my daughter was one proud person with a baby on the way I now know they both will be riding in a safe vehicle. Thanks again to all that were involved we appreciated your help and all that went into getting the car buying experience pushed through. I would recommend this dealership to anyone. More