Lone Star Cadillac

I first dealt with Sam over the phone before going to see him. He was very helpful before and during the transaction, even suggesting driving the vehicle I bought as well as another vehicle I thought I was i him. He was very helpful before and during the transaction, even suggesting driving the vehicle I bought as well as another vehicle I thought I was interested in before we even started negotiating. The negotiation was very short and was not adversarial at all. I got a fair price that both I and the dealership could live with. Sam was a real professional and was a joy to work with, which in my experience is a rare find when buying a new car. The lady in the finance department was also very helpful and was very easy to work with. The car I bought was a new trade in and had not even been readied for sale at the timne I purchase it. The dealership did everything they needed to to make sure I drove away on the same day. This is a wonderful dealership and I will recommend it to anyone I know that may be looking for a Cadillac, or a nice used car. Outstanding Dealership!!!! More

I enjoyed Massey's "straight up" pricing and no "games" approach to selling Cadillacs. I purchased my Escalade ESV and it was delivered to my home 350 miles distance within 2 days. (at no additiona "games" approach to selling Cadillacs. I purchased my Escalade ESV and it was delivered to my home 350 miles distance within 2 days. (at no additional cost) Bill Scarbrough was quick to get numbers together and was very accessible by phone. George Diaz delivered the vehicle, completed the paperwork and spent the time necessary to demonstrate all the vehicle systems. The Massey staff provide an enjoyable buying experience! More

Our c-class Mercedes was in an accident and my wife and I were shopping for a vehicle that had a little more size and equally luxurious. We found that in the Cadillac CTS. Our experience with shopping, Sam a were shopping for a vehicle that had a little more size and equally luxurious. We found that in the Cadillac CTS. Our experience with shopping, Sam and literaly the whole staff was nothing short of great. I love our vehicle and no doubt are fans of the Cadillac product and the folks at Massey in Garland. Thank you for treating our family so kindly and professionally. Adam W. Carrollton, TX More

My family has driven Cadillacs my entire life, & since 2005, we have been purchasing them exclusively from Richard Wells. His professional, friendly, non-abrasive demeanor keeps us coming back ev since 2005, we have been purchasing them exclusively from Richard Wells. His professional, friendly, non-abrasive demeanor keeps us coming back every 3 to 4 years. His salesmanship is stellar: we never leave without a new vehicle. More

Traded in a used car and came out with a great deal. Bill and Ata are two very nice people. Will spread the word around about this dealership and come back for future purposes. and Ata are two very nice people. Will spread the word around about this dealership and come back for future purposes. More

Not only was Lesly knowledgable, but he allowed me my "space" and did not "hound" me. He kindly notified me upon delivery of my car and expedited the sales process. Thomas was extremely kind and person "space" and did not "hound" me. He kindly notified me upon delivery of my car and expedited the sales process. Thomas was extremely kind and personable. Pete made the whole paperwork process painless. I will gladly recommend Massey to friends and Coworkers. Hope the service department is equally as pain free. More

The 2012 CTS is our 6th transaction with Massey Cadillac. We purchased our first Cadillac from them in 1999. Our latest transaction was by far the smoothest and less complicated of all of them. The new sa We purchased our first Cadillac from them in 1999. Our latest transaction was by far the smoothest and less complicated of all of them. The new sales process is painless. Our positive experience with Massey doesn't end with the purchase or lease, we've had excellent care with the service department and body shop over the years. We'd highly recommend Massey to anyone considering a new or used Cadillac. More

My wife and I had the privilege of purchasing a 2012 SRX last night. To be honest, I communicated with 5 different local Cadillac dealerships on pricing. At Massey, I worked with Bill Scarbrough and he was last night. To be honest, I communicated with 5 different local Cadillac dealerships on pricing. At Massey, I worked with Bill Scarbrough and he was by far the very best in responsiveness, listening to what I wanted, asking appropriate questions, and got me the very best deal in Dallas! When I arrived, I didn’t even make it to the receptionist before Lesly knew who I was and greeted me. I was a little apprehensive that I might see a different price than what was quoted, but everything was exactly as promised! Bill had the SUV cleaned, detailed, and a full tank of gas. This SUV will be my wife’s and she was calling everyone last night telling her friends that this was the best experience she had in buying a car. Kudo’s to your team, and I’ll be looking at Cadillac’s when I am ready to replace my Lexus! Many thanks to your great organization! More

Good people, doing a good job. Great listeners. Knew when not to say anything and let me enjoy the experience of buying/owning a Cadillac. not to say anything and let me enjoy the experience of buying/owning a Cadillac. More

I have gone to Massey for Service/Body shop (accidents; hey they happen) and now for sales. My experience with Service & Body shop has always been outstanding! Pat and Gerald and Alex are always friendly, hey they happen) and now for sales. My experience with Service & Body shop has always been outstanding! Pat and Gerald and Alex are always friendly, always smiling, and always remember my husband and myself. Even when I call and leave a message for some little question like “what does this button do?" I always get a call back either that day or the next morning. On sales at first I did have a new sales man; he had only been there a week or so. Taken into consideration we did follow through with him, hoping it would be better. End result he said what he wanted to get us in the car; and when it came down to the line he was trying to not produce and make excuses. He needed to listen to what we were wanting and looking for, not just the price differences and how much he would be making off of it. I did let his superiors know the he needed just a little bit of polishing. As for everyone else, I was always warmly greeted, addressed on more than a professional level every single time I was there. Other sales men had seen us on location in the days prior to purchasing and even the days after and always said “Hello, How are you today? Can I get you something while you wait,” etc. While I am not happy with my sales man, everyone one else went over and beyond to make sure the experience was beyond pleasurable. There is not one doubt in my mind that even if my sales man was different, the level of kindness and personable attention given to everyone on the premises would be the exact same as it was! More