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Lone Star Cadillac
Garland, TX
325 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 325 reviews
June 25, 2012
Our c-class Mercedes was in an accident and my wife and I were shopping for a vehicle that had a little more size and equally luxurious. We found that in the Cadillac CTS. Our experience with shopping, Sam a were shopping for a vehicle that had a little more size and equally luxurious. We found that in the Cadillac CTS. Our experience with shopping, Sam and literaly the whole staff was nothing short of great. I love our vehicle and no doubt are fans of the Cadillac product and the folks at Massey in Garland. Thank you for treating our family so kindly and professionally. Adam W. Carrollton, TX More
by Welchman
Employees Worked With
Sam Shamshiri
June 20, 2012
My family has driven Cadillacs my entire life, & since 2005, we have been purchasing them exclusively from Richard Wells. His professional, friendly, non-abrasive demeanor keeps us coming back ev since 2005, we have been purchasing them exclusively from Richard Wells. His professional, friendly, non-abrasive demeanor keeps us coming back every 3 to 4 years. His salesmanship is stellar: we never leave without a new vehicle. More
by tariasharp
June 17, 2012
Traded in a used car and came out with a great deal. Bill and Ata are two very nice people. Will spread the word around about this dealership and come back for future purposes. and Ata are two very nice people. Will spread the word around about this dealership and come back for future purposes. More
by Tcox9513
Employees Worked With
June 13, 2012
Not only was Lesly knowledgable, but he allowed me my "space" and did not "hound" me. He kindly notified me upon delivery of my car and expedited the sales process. Thomas was extremely kind and person "space" and did not "hound" me. He kindly notified me upon delivery of my car and expedited the sales process. Thomas was extremely kind and personable. Pete made the whole paperwork process painless. I will gladly recommend Massey to friends and Coworkers. Hope the service department is equally as pain free. More
by courtnjules
June 04, 2012
The 2012 CTS is our 6th transaction with Massey Cadillac. We purchased our first Cadillac from them in 1999. Our latest transaction was by far the smoothest and less complicated of all of them. The new sa We purchased our first Cadillac from them in 1999. Our latest transaction was by far the smoothest and less complicated of all of them. The new sales process is painless. Our positive experience with Massey doesn't end with the purchase or lease, we've had excellent care with the service department and body shop over the years. We'd highly recommend Massey to anyone considering a new or used Cadillac. More
by RD Burns
May 31, 2012
My wife and I had the privilege of purchasing a 2012 SRX last night. To be honest, I communicated with 5 different local Cadillac dealerships on pricing. At Massey, I worked with Bill Scarbrough and he was last night. To be honest, I communicated with 5 different local Cadillac dealerships on pricing. At Massey, I worked with Bill Scarbrough and he was by far the very best in responsiveness, listening to what I wanted, asking appropriate questions, and got me the very best deal in Dallas! When I arrived, I didn’t even make it to the receptionist before Lesly knew who I was and greeted me. I was a little apprehensive that I might see a different price than what was quoted, but everything was exactly as promised! Bill had the SUV cleaned, detailed, and a full tank of gas. This SUV will be my wife’s and she was calling everyone last night telling her friends that this was the best experience she had in buying a car. Kudo’s to your team, and I’ll be looking at Cadillac’s when I am ready to replace my Lexus! Many thanks to your great organization! More
by rickmartinez
May 18, 2012
Good people, doing a good job. Great listeners. Knew when not to say anything and let me enjoy the experience of buying/owning a Cadillac. not to say anything and let me enjoy the experience of buying/owning a Cadillac. More
by Boom Stick
May 17, 2012
I have gone to Massey for Service/Body shop (accidents; hey they happen) and now for sales. My experience with Service & Body shop has always been outstanding! Pat and Gerald and Alex are always friendly, hey they happen) and now for sales. My experience with Service & Body shop has always been outstanding! Pat and Gerald and Alex are always friendly, always smiling, and always remember my husband and myself. Even when I call and leave a message for some little question like “what does this button do?" I always get a call back either that day or the next morning. On sales at first I did have a new sales man; he had only been there a week or so. Taken into consideration we did follow through with him, hoping it would be better. End result he said what he wanted to get us in the car; and when it came down to the line he was trying to not produce and make excuses. He needed to listen to what we were wanting and looking for, not just the price differences and how much he would be making off of it. I did let his superiors know the he needed just a little bit of polishing. As for everyone else, I was always warmly greeted, addressed on more than a professional level every single time I was there. Other sales men had seen us on location in the days prior to purchasing and even the days after and always said “Hello, How are you today? Can I get you something while you wait,” etc. While I am not happy with my sales man, everyone one else went over and beyond to make sure the experience was beyond pleasurable. There is not one doubt in my mind that even if my sales man was different, the level of kindness and personable attention given to everyone on the premises would be the exact same as it was! More
by cutiepie5846
April 25, 2012
In january ( 4 months ago) I purchased a used 2006 cadillac cts from Massey Cadillac. It had 103,000 miles on it. Less then a month after I bought the vehicle, which happened to have a clean history, cadillac cts from Massey Cadillac. It had 103,000 miles on it. Less then a month after I bought the vehicle, which happened to have a clean history, I had to take it to the shop for what turned out to be bushings.Fine whatever, after 100,000 miles I can expect to change out some things. But last week my car started to basically break down. When I get on the gas it makes a horrible stuttering noise, and randomly jolts when I'm driving. I've noticed that the noise it is making has gradually gotten louder and has been there since I bought the vehicle. I found out today that I have to replace my camshafts because it is causing 4 out of the 6 cylinders to misfire. The problem has been there all along and i'm pissed. Apparently a woman can't go into a car dealership and trust the people working there to sell her a car that works. I didn't know it would be necessary to have to bring a mechanic along who could comb the car and make sure that I wasn't being sold a lemon. So now i'm facing $2500 upwards in repairs in a car that I have owned for LESS THAN FOUR MONTHS. I am so angry and I feel absolutely taken advantage of. More
by motolove
Employees Worked With
Sam
April 08, 2012
I bought a used Mitsubishi Montero Sport from Massey Cadillac on 3/24/2012 (for my wife), but was not allowed to take delivery until the evening of 3/26/2012 so that Massey Cadillac could run it thru th Cadillac on 3/24/2012 (for my wife), but was not allowed to take delivery until the evening of 3/26/2012 so that Massey Cadillac could run it thru their Service dept . I thought this was odd because the engine area had already been steam cleaned and looked spotless, but they told me they would clean the interior and do a State Emission Inspection test. My wife drove the car home from Massey Cadillac on 3/26 (20 miles), I drove it once to work on 3/28 (21 mi RT), we drove it once out to dinner to Jason’s Deli on 3/30 (10 mi RT), I drove it once to Riverbend Sandler retail store on 3/31 (20 mi RT), and then on 4/2 my wife noticed the Check Engine Light came on and stayed on when she started the engine. On 4/4 I drove the vehicle to AutoZone (1 mi RT) to get the free check on the Engine Fault Code that was causing the Check Engine Light to go on. It was error code P0301 which is Cylinder 1 misfire condition. I called Massey Cadillac several times and they denied that the Check Engine Light had been on while in their possession and refused to fix the problem. So I took it to a Mitsubishi dealer on 4/6 to diagnose the underlying problem . They said oil was/is leaking into cylinder 1 and that was causing the Check Engine Light error P0301 (cylinder 1 misfire). I asked them how long this problem had been going on. They showed me the rubber connector on spark plug 1 that was so swollen due to the long term oil leakage that it could not be forced back into the normal hole in the valve cover. They also pointed out that someone (Massey Cadillac) had recently cleaned the whole engine area and sprayed it with silicone spray to hide the oil leak problem. When the Mitsubishi service dept. opened up the valve cover to repair the problem, they said someone (Massey Cadillac) had already been in there before them and had not put the gaskets back on properly and had damaged the gaskets (which must be replaced). The total cost to fix the Check Engine light problem will be $1100. On 4/6 and 4/7 I called Massey Cadillac multiple times and they denied that they had done anything to the engine to hide the Check Engine Light condition and refused to fix the problem. When I pointed out that they had claimed that they had not done anything to the vehicle when the obvious truth is that the engine had been steam cleaned and silicone sprayed on it (which they did not deny doing), they still denied responsibility. It is now obvious that they did something temporary to try to get rid of the oil leak into cylinder 1 that was causing the Check Engine Light condition, which then allowed the vehicle to pass the State Emission Inspection test on 3/26 which result falsely or fraudulently implied that there was no existing engine problem. Given the fact that the Mitsubishi service dept states that there is factual evidence for a long term oil leak that was affecting cylinder 1 and is causing the cylinder 1 misfire, and given the fact that Massey Cadillac had steam cleaned and sprayed silicone to cover up the oil leak, and given the fact that Massey Cadillac refuses to have a conference call with the previous owner to determine if the previous owner was aware of an oil leak and a Check Engine Light problem, there is sufficient evidence to convince a reasonable man that Massey Cadillac has conspired to defraud me by taking steps to hide a Check Engine Light problem that would not have passed a State Emission Inspection (due to an oil leak in cylinder 1) without Massey Cadillac taking steps to hide that problem. More
by brettbaldwin
Employees Worked With
Xavier Whorton
