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Lone Star Cadillac
Garland, TX
254 Reviews
Massey Cadillac Dallas invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 254 reviews
February 10, 2019
Great expiernce , Very nice people Jeff and Ata were super Great and did everything they could to get me the truck I wanted. Great experience here and we’ll recommend Jeff and Ata were super Great and did everything they could to get me the truck I wanted. Great experience here and we’ll recommend More
by FelixV
January 24, 2019
Consistently great service Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and a Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and accommodating. More
by JM
Employees Worked With
George Hardwick
January 22, 2019
They'll take good care of you . I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobi I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobile appreciate that. More
by Stacia24
Employees Worked With
Other Employees :
Charles the driver great guy has a good heart and happy birthday
January 21, 2019
Service I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I quickly made the appointment. I arrived the day of the appt , was greeted promptly. My car was taken back immediately for service. We waited in the customer lounge and drank hot coffee until they came and told us the car was ready. They washed the car and I must say they did a better job than the car wash I pay for. all in all it was a very pleasant experience. More
by Lesrd75088
Employees Worked With
Brian Ward, Henry Borders
January 05, 2019
Terrible management My experience at Garland Cadillac was the exact opposite of ideal. I chose to buy a used Audi Q3 from them because admittedly their price was fantasti My experience at Garland Cadillac was the exact opposite of ideal. I chose to buy a used Audi Q3 from them because admittedly their price was fantastic compared to others that I had found up to that point. The salesman I then dealt with was also wonderful so I took the plunge and decided to buy the car. The part that brings the entire facility down is the manager, Brad Bemis. While I was looking at the vehicle, he made me feel as if I shouldn’t be buying a car without my husband present (I’m a woman). On top of that, after I purchased the car, the key did not work. When I asked Brad to help out he told me it wasn’t his problem and I should take it to Audi Dallas. When I told this to Audi Dallas, they were very taken aback that a dealership would say such a thing and because I didn’t buy the car from them, they unfortunately couldn’t help. After going back to Brad yet again, he said he didn’t recall that conversation at all and could fix the key for $300. I explained that I didn’t believe I should pay for this because I just spent thousands of dollars at his dealership. He countered that my car was not expensive enough for him to care compared to others on his lot. He then proceeded to imply several times that I was lying and that I was unreasonable throughout our conversation. It’s a shame almost everyone else I worked with was pleasant because their management completely ruined my experience. More
by maddys
Employees Worked With
Brad Bemis
December 21, 2018
Good experience Paperwork/application process is too long. Faxed info prior to visit, but it seemed nothing was done with it. Took 3 plus hours to complete Paperwork/application process is too long. Faxed info prior to visit, but it seemed nothing was done with it. Took 3 plus hours to complete More
by Irwin@CT6
December 08, 2018
Easy buying experience! Top notch service all around!! Everyone at this dealership was so professional and helpful. The experience was top notch in and out in less than 2 hours. Would definitely recommend Everyone at this dealership was so professional and helpful. The experience was top notch in and out in less than 2 hours. Would definitely recommend this dealership!! More
by Lh128
Employees Worked With
Nico, Thomas Reis, and Nael Malabi
December 04, 2018
Service repair Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got pick Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got picked up on time. Car wash was nice. More
by richard1122
November 11, 2018
No hassle Trade in was a little low but the car had issues. As far as the employees all interactions were very pleasant and and highly professional. Trade in was a little low but the car had issues. As far as the employees all interactions were very pleasant and and highly professional. More
by Red123
October 25, 2018
Leaves alot to be desired! What happened to Massey? The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I’d experienced in the past. After waiting 2hrs I expected to receive all requested services. I asked that my vehicle be washed along with my service and a xxxx poor job was done. Wheels and windows were still filthy from the past weeks rain. The body of the car may have been rinsed off at most. Dirt was still on the vehicle as well. I’ve yet to receive a return call from Michael about my complaint. More
by Dedra
Employees Worked With
