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42 Reviews of Lone Star Cadillac - Service Center
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April 28, 2025
The Service Department is terrible. When you call to find the status of your vehicle the call goes straight to voicemail. My car has been in over a week and I cannot get anyone to call When you call to find the status of your vehicle the call goes straight to voicemail. My car has been in over a week and I cannot get anyone to call me back. I cannot recommend this dealership. The service is terrible. More
by DH-STAFFORD
Employees Worked With
March 22, 2024
My 2017 Cadillac XT5 battery died. ..I had to tow my car to this dealership to fix it...it was Saturday so I was informed that I will get a result on Monday so I told the supervisor tha ..I had to tow my car to this dealership to fix it...it was Saturday so I was informed that I will get a result on Monday so I told the supervisor that since my car is here please change the oil because it's on low life. Monday came and the service department didn't saw my car.... Tuesday in and they told me that they will charge the battery and then diagnose..... Wednesday was the funniest answer I ever get( The technician who is checking my car has a day off and they don't have any other one to look at it) Thursday....they told that they changed the battery and my car is ready Friday I was checking with the supervisor if everything is been taking care of...and his answer was You Didn't Mention That You Also Want To Change The Oil!!!!🤣🤣 Definitely the worst service department I ever saw More
by al.bab.company.ltd
Employees Worked With
Quincy
February 07, 2023
Took it in for a sound coming from door panel& cracked infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo v infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo vs just the screen. Cost $2700 total + tax. Feel like I got ripped off, especially on the $1500 stn stl exhaust that had no leaks. More
by Pal413
Employees Worked With
November 17, 2021
It was the worst customer service ever ! They damaged my vechile and tried to cover it up! vechile and tried to cover it up! More
by Khalilah Jackson
October 04, 2021
Bought a vehicle from them and it ended up having numerous issues. They said they can't afford to take care of all of them so they kept the vehicle for 10 days and basically cleaned and told me to co numerous issues. They said they can't afford to take care of all of them so they kept the vehicle for 10 days and basically cleaned and told me to come get it. More
by James Jackson
Employees Worked With
July 21, 2021
This is my third visit to service at Garland Cadillac. Always easy to make appt. Michael Davis gets my car in and out quickly. Pricing is very reasonable. I know my car is serviced by skilled Cadillac Always easy to make appt. Michael Davis gets my car in and out quickly. Pricing is very reasonable. I know my car is serviced by skilled Cadillac technicians. Very happy customer! More
by Kfreni
Employees Worked With
February 25, 2021
Maskless customers in the waiting area and staff in reception and cashiering and the service manager Jeff doesn’t care. This is why I’ll drive to Sewell instead of this place from now on. reception and cashiering and the service manager Jeff doesn’t care. This is why I’ll drive to Sewell instead of this place from now on. More
by Sewell Customer
December 21, 2020
Horrible service. Do not buy from them . If I could I would give them zero stars. Go elsewhere!! Management is terrible. Literally the worst dealership in town would give them zero stars. Go elsewhere!! Management is terrible. Literally the worst dealership in town More
by No name
December 11, 2020
Edin in the internet department has been the most helpful representative i've ever worked with. she knows her inventory AND how to properly assess her customers needs. 10/10 would recommend! representative i've ever worked with. she knows her inventory AND how to properly assess her customers needs. 10/10 would recommend! More
by mgarcia5573
Employees Worked With
Other Employees :
Edin!, Alvin Webb
