Lone Star Chrysler Dodge Jeep Ram

I’ve personally purchased three vehicles from this dealership, and my family has likely bought around ten over the years. Unfortunately, every single experience we’ve had has been marked by poor custo dealership, and my family has likely bought around ten over the years. Unfortunately, every single experience we’ve had has been marked by poor customer service. Most recently, I called Monday morning to confirm that I could get my free oil change, since I had just purchased my vehicle and I was told I could. So, when I got to the service desk on Tuesday morning, I explained that when I first bought the car, the oil light came on less than a month later, and at that time they told me the oil change had already been done prior to the sale, when I know that was false and he just completely disregarded anything I was saying. From the start, his attitude was dismissive and hostile. He spoke to me as if I didn’t know what I was talking about, and his tone was condescending. After going back and forth with him for nearly 20 minutes, he finally directed me to the sales manager — who immediately resolved the issue without any hesitation or argument. I can’t help but feel that his behavior had something to do with the fact that I’m a young woman. It felt like he assumed he could talk down to me or take advantage of the situation, but I knew he was wrong. This entire ordeal made me late for work, all because someone chose to argue instead of simply helping a customer. After this experience, I will never return to this dealership again. My family has already expressed the same sentiment to the sales team. It’s frustrating to see such a consistent lack of professionalism and respect from a place we’ve supported for years. I truly hope More

Services are ready timing was just right oil change is always great service service department is awesome thanks again always great service service department is awesome thanks again More

The service was excellent and everyone was courteous. I would give every one a 5 star rating if five were the top rating. THANK 😊 YOU I would give every one a 5 star rating if five were the top rating. THANK 😊 YOU More

Patient and knowledgeable throughout the entire process," "Made the whole process smooth and ensured I felt comfortable," and "[Daniel] was incredibly communicative and explained complex details clearly". "Made the whole process smooth and ensured I felt comfortable," and "[Daniel] was incredibly communicative and explained complex details clearly". More

Acceptable and transparent pricing: Honoring company discounts without hesitation and avoiding hidden fees. Building an affinity with great communication skills. discounts without hesitation and avoiding hidden fees. Building an affinity with great communication skills. More

DJ and the team at Lone Star always do a fantastic job! Thanks for the help! Thanks for the help! More

Excellent service and staff very efecient Will def come back for future service Bruno did a great job come back for future service Bruno did a great job More

Work done appears to have been done correctly however time it takes to get work done need to improve. time it takes to get work done need to improve. More

Clean / very friendly / helpful / respectful. / quick / curiosity / happy smiles / lots of stock / stock lots parts / geat atmosphere / quick / curiosity / happy smiles / lots of stock / stock lots parts / geat atmosphere More

Very business like and friendly Professional, efficient, easy to work with. Was informative and polite. easy to work with. Was informative and polite. More